[fryke]

That's why at every support call, my first answer is that I'm using one machine running Windows XP, one running RedHat Linux and one using Mac OS X (although Win XP and Linux are on the same machine). If *that* isn't enough, I tell them that I'm a mature network administrator that actually *knows* what he's talking about. If that *still* doesn't help, I ask for a techie instead of a phone supporter.