Hello -
I recently purchased an HP Laserjet 2420 printer, and have tried to get it working without success. I'm using OS 10.3.9 with a USB cable. I can print only my e-mails in Microsoft Entourage, but every other application I've tried it with has resulted in the same crash (see snippet below from crash report)
Quote:
Date/Time: 2005-06-25 12:48:35 -0500
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: TextEdit
Path: /Applications/TextEdit.app/Contents/MacOS/TextEdit
Version: 1.3 (202)
PID: 485
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 com.hp.framework.imaging 0x00f01c14 GetItemsCount__13AControlGroup + 0x20
1 com.hp.print.pde.HPFinishing 0x00f502c4 Initialize + 0x820
2 ...apple.print.framework.Print 0x91925954
<snip>
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I've tried a variety of things to fix the problem -- trashing printer preferences, using the fixamac printing utility, installing new gimp-print driver, fixing permissions, etc. Nothing works. I also created a new user account and tried to print from that account with the same result.
I've searched extensively on the internet for answers, and can't find anyone else with a similar problem, so I'm hoping someone here knows how I could further diagnose my issue. HP's support is M-F and I really need to get this thing working ASAP.
Thanks.