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I would ask to speak directly with the store manager, and if they were not present, to get their first and last name and daytime telephone number, as well as what hours they were expected to be present.
Incompetent -- very. By speaking with the manager and telling him your story (the calmer the better!) you will be assured better service. It's likely that the managers don't know about half of the repair jobs the Geniuses take care of -- they're trained to be pretty much self-sufficient.
It would also help to bring paperwork like receipts and documentation proving that your iBook did indeed ship with 256MB of RAM and an 80GB hard drive. Think like a lawyer in terms of preparedness and you'll get ass-kissing service.
__________________ Mac mini 2.0GHz 10.6.2 • 4GB • 320GB • Superdrive • 4 x 1TB USB 2.0 • LED Cinema Display MacBook 2.0GHz Core 2 Duo - White 10.6.2 • 4GB • 250GB • CD-RW/DVD-ROM iPhone 3G 8GB • iPod Touch 8GB • iPod Photo 60GB • iPod nano 1GB • AT&T U-Verse 18Mb/2Mb http://www.jeffhoppe.com |