 Superior Service Here, Too, From AppleCare!
Well, here's my recent experience. My 17" 1.5GHz Powerbook's hard drive died after about a year and a half of daily use. I called AppleCare(I've got AppleCare's 3 year warranty) on a Tuesday, and they shipped a packing box to me on Wednesday.
I packed my PB and called Airborne-DHL at 11 AM. They picked up my PB at about 2:30PM and shipped it via overnight delivery to Apple's repair facility in Texas, where it arrived Thursday morning. Apple replaced the hard drive and shipped out my PB that evening. I received it back, in perfect working order, Friday morning.
That's only three days from the time that I called AppleCare, to getting my PB back fully repaired! And just after Christmas, too!
I'd say that's exemplary service.
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