| Sounds good. Agreed that some of the colors before didn't work. For example, Closed With Feedback in navy looked like it was still open.
If closed tickets could be hidden and/or viewed separately, then that wouldn't matter, and if you wanted, you could separate those with and without feedback in that other place.
The only color separation, then, needs to be between Unread and Last Response, as you just said. Good deduction! |