Hehe,
, sad to say i didn't explain myself well.
I meant can we have a button for "preview response" as well as "submit response" when replying to tickets. On the bbcode, yep, its real useful having it in but I was wondering about shortcut buttons for functions as we have when replying in the forum. I realize the forum is vBulletin while the support system is custom, but it would be a nifty feature.