January 19th, 2007, 12:50 AM
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 | [Bobs/Prog/Design:~] mod% | | Join Date: Jul 2001 Location: Baton Rouge, LA - USA
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They definitely tell you before sending it in to backup everything. Both in the phone conversation with the tech before you get the box to send it back, and in the instructions included with the box.
On mine, they didn't send my PowerBook back. They sent me a new MacBook Pro since it had been 1.5 months and they had no idea when the part on order (screen) would arrive. Can't say I complained too much. <G>
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