[wraith]

As much as I love my Apple products, their support does suck somewhat. My iBook required 3 logic board replacements, and if it happens again I'm screwed. (You'd think that 3 replacements would indicate a trend with them, but nooooo.) My MacBook had a logic board replaced before they figured out they all they needed to do was release a power management firmware upgrade. My MacBook's battery died, and even though they had many MacBook batteries on the sales floor they had to order me a "repair unit" which took a week. (My guess is that they get their "repair" stock from returned MacBooks that can't be fixed.) My iPod broke, and they had to replace it with a refurbished one. (So, I basically paid full price for a refurbished iPod.)

MacOSX rocks, their astetic hardware designs are awesome, but their repair policies suck.