[Satcomer]

I have had to use the AppleCare service once. My MacBook Pro I bought off someone here had a right speaker blow about two weeks after receiving it. I called AppleCare and explained the problem's symptoms (calmly) and my trouble shooting steps. After ten minutes talking calmly with AppleCare person he sent me a repair return box. After less then a week it was return and the broken speak was fixed.

The moral of this story is if you be calm and level headed you can get more out of any tech support. If you go in the conversation demanding and ready to fight you will get nothing but headache.