[jsigafoos]

Thanks for the reply!

Yes, I've repaired the permissions. The files she's working with are located externally on a server. The resolution is on "typical" (the options being optimized, typical, and high) and the images are placed.

I'm going to ask her to move the files to her local machine and see if that makes a difference. I'll be checking her permissions settings tomorrow morning.

Thanks again!
Jess