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They've been waiting 5 years for an answer (look at the post dates). I think they either found a solution, or didn't -- either way, I don't think expecting them to answer you back after 5 years is reasonable.
If a process crashes in the middle of creating a Quicktime video, and the resulting Quicktime video is corrupt, I don't think there's much you can do about that -- much like picking up a half-finished letter that someone was writing and expecting to be able to figure out, word-for-word, the other half of the letter they didn't write. It's just impossible -- you can't "make up" the missing data.
If you application crashing mid-way through the creating process, or does the process completely finish, and then the application quits?
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