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Hi;
I would first check the modem control panel and see if the internal modem is checked.If it is ,then more than likely your modem has died. A external modem will be almost impossible to come by.Your best bet would be ebay,look for a external usb one,the new apple usb modems will not work on your Imac.As far as ram goes if you have a Bondi blue Imac ,the ram limit is 384mb.if you have a fruit color then the upper limit is 512mb.Both machines use PC-66 144 pin ram.
Hope this helps!
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