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The best way to reset Mail (without loosing Saved email) is to write down you email account settings because we are going to blow that away. This way once you write the settings down you can easily re-add them once the reset comes.
1. Quit Mail.
2. Navigate to the folder /YourHardDrive/Users/YourUserName/Library/Preferences/ and find and trow the file: com.apple.mail.plist : and trow it into Trash Can.
3. Relaunch Mail and once it starts back up put back in the settings for you email servers.
Bonus is the something you probably never used. Once Mail is running go to Mail's menu item "Window" and in the draw-down will be "Connection Doctor" and it will a great tool for trouble shooting email server connections.
Good Luck.
P.S.: Is this an IMAP or POP account you are having trouble with?
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