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Do you have an "Administrator" account? If so, do you have proper preveledges set under that section of the Info window?
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-Adam S ... PowerBook G4 (Mac OS X... the latest version, whatever it is, I've got it, dangit) and original iPod (iLove music, therefore iLove iPod)
<shamelessplug> http://www.geocities.com/adambyte</shamelessplug>
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