[lilbandit]

Mildly related, I bought a 550 Mhz G4 powerbook a couple of years ago. Put simply, it is the best computer I have ever owned; reliable, fast enough for my needs and fits into any bag. I understand the need to move products on but I was dismayed when I attempted to order a replacement battery last month. It is an old-ish laptop but certainly not ancient. I paid a fortune for it and expect some level of support beyond being bounced around from tech support to tech support. I gave up after three phone calls where I was on hold and transferred for about 25-30 minutes. I'm Irish but speak English. The people I was talking to could not understand what I was saying. I just wish that Apple support was more comprehensive. All that I wanted to do was give Apple money for a new battery!! Pride in a product is great but quality support is a must, even if it is a couple of years old!!!