[lilbandit]

That's exactly my point! I did call Apple UK/Eire. I'm not sure how Apple handle their customer support but lots of companies sub-contract their customer support to call centres in the far east. I had to repeat myself and use alternative words to explain my situation. Each rep wanted my Apple id but then kept saying that they had no profile on me so they couldn't/wouldn't let me order the battery. I would then get bounced to another rep who was not aware of my situation and therefore I had to explain all over again. It was a ridiculous experience.