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Apple repair is pretty good. Like I've said before, if you don't get satisfaction, escalate up to a higher level tech. I've never had a problem with Apple's support.
I just sent a 17" Apple Studio Display (CRT) back to them. Bought in 1999. Known defect, (popping) that they fixed last July. They sent me a box, sent it back to them, had it back in 4 days fixed, no charge. The same monitor went again last week. Called support, they sent the box and I shipped back. Just got a call this morning, the part needed is no longer available. They're sending me a new NEC 17" display to replace it for free. No charges, incuding shipping.
Can't beat Apple for support.
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