| Here is my reply
Yes i believe Apple needs to embrace OSX and continue to move forward,at the same time it needs to understand the users and the depth of which users get involved.
I have no quarrels with OSX myself an experienced seasoned user.
As an admid let me explore my day with you,we are a mac shop,we have an installed base of 185 G3 to G4 mixed bag,all is running TCPIP,we are served by an NT 2000 dell box,we have 2.5 terabytes.
8.00 AM phone rings,[tech] bob calls,i'm at a users desk-he can't open microsoft exchange email,i reloaded it two times,but i cannot retrieve email.
[My response] open ATM shut off his fonts,[bob] does it and presto email opens up.
8.05 AM phone rings its ted,ted says a user cannot log onto the network,i ask ted who has 4 years experience-what have you done,he replies everthing,ok ted go empty out his appleshare prep in preferences,ted follows my instructions and presto user is connected to the network.
i can go on and on about my day,but the point i'm making here is under OSX there is no remedies,there is no compatabilities,there is no reference of any kind.
now how do i solve problems,bottom line i can't,and if i can't what does the user do?
I personaly won't touch this OS untill some kinda reference has been mandated,i cannot afford to play with my company's time and money.
Personaly i will explore and learn this OS,but don't make assumptions the learning curve is minute,it is major.  |