Along the lines of Apple helping customers:
I ordered my iMac on the 8th of March. I waited and waited and waited until last Monday (the 25th). I got a notification of shipment on the 25th, which told me that I had 2-5 business days to wait for delivery. I had already spent a lot on the computer itself, and I knew it would be a long wait, so I figured that I wouldn't spend extra money on faster shipping. FedEx tracking numbers are entered into the system 12-24 hours after shipment, so even though I knew that the iMac had shipped, I didn't know when it would get here. Tuesday morning I was able to see the shipment. It was already in Tucson! At about 10:00 Tuesday my roommate called me at work and told me that my iMac had arrived. Apple apparently decided that I had waited long enough, and upgraded my shipping to Priority Overnight.
This is utterly amazing. Every single other company that I have ordered from tries to cut corners as much as possible, especially on shipping.
I now have a computer where I really do agree with BlueFusion -- I feel like I can do anything. I am not an experienced Mac user -- the last experience I had with Macs was on System 6. I have a little Unix knowledge (to the point where I can set up FreeBSD or Linux on my machine, and get it fully configured). I know Windows well (though I may hate to admit it.
). But with an OS that I have used for barely a month (a little experience on my roommate's iMac) I am completely comfortable here in OS X.
It's astounding to me that I can feel this happy about just sitting in front of my computer. I've never had a problem wth that before, of course.
But the million "little things" that went wrong on a Windows machine (and the hundreds of "huge things") made the transition to OS X relief beyond description. It's kind of like having someone sit on your chest -- someone small enough that you don't immediately suffocate. Leave that person there for a year, or two, or ten. When that person gets off your chest, it's amazing how easily you can breathe!