OS X made PDF files

[Captain Code]

My dad has made some PDFs in OS X using the built in PDF function in various Office X programs. Some people he has sent them to are complaining that they can't open them. We've tried opening them here, on both my G4 in OS X and OS9 as well as a PC with win2k, and the files open on both computers. We have Acrobat reader 5.0 on both computers. Do the PDF files that Office X creates require the latest Acrobat reader to be opened?

I've tried sending them to myself at various email accounts using both the AppleDouble and Base64 encoding options in EntourageX, and I can open the files after downloading them from the email server on both machines here, so it doesn't have anything to do with either the encoding or the email server.

Anyone know?

[edX]

don't know squat about office, but i have noticed that most of the pdf's that come with osx programs do require acrobat 5.0.

not surprising that people you share files with out in the real world can't read them if this is the case. it always surprises me how many people don't have any idea what updates are, much less how to obtain and install them.

[lonny]

Are you sure you added the .pdf extension in the file name?
That helps ;-)

[Captain Code]

Yes I do have the .pdf extension.
Both Mac users and PC users are having problems.
My dad said he opened up one of the PDFs in Acrobat and looked at the document summary, and it said that it was NOT tagged. Anyone know what that means and if that could be the problem?

Maybe we should just tell them to get the latest version of Acrobat reader.

[Jadey]

It may be that they don't have Acrobat Reader at all. I still have quite a few clients that have never heard of a PDF, and I have to tell them where to download it. Telling them to get the latest Acrobat Reader will fix their problem if it is due to old reader or none at all

[Captain Code]

Thanks, I do know that they both(the people that can't open them) have Acrobat reader but I'm not sure what version it is. Anyways, hopefully the new version will fix the problem.