my epson 740 has worked like a charm since 10.0.4. the only problems i've ever had were cured by giving it a little time turned off and then rebooting. so i doubt that the apple/epson drivers were really at fault in your case.
i think you'll find that apple is pretty d@mn good at admitting when it's their fault and knowing when it's not. the recent 10.2.8 release was a great example of apple quickly taking responsibility.
karavite - perhaps you should advise your friends to join our site and get the advantage of our members' expertise. lots of problems around here get solved after apple support has failed. i can't say that i can give apple tech support the highest rating.
20" 2ghz iMac G5 | 2GB ram | os 10.4 | 15" Ti PB 867 | 1 gb ram | os 10.3.9 | grape imacDV 400mhz | 512 mb ram | os10.2.8/9.2.2 | smc barricade router w/sbc yahoo dsl | HP psc-2355 all-in-one printer | graphire2 | Living happily ever after, every now and then