Apple Customer Service - WOW

Shotokan · #1 March 2nd, 2004, 09:01 PM

So I was in Sam's club today, getting stuff for work, and my cell phone rings. Didn't recognize the number. I answered and low and behold, it's an Apple Customer Service Rep asking how my G5 was working out. Caught me completely off guard! Now granted, he said that my service warranty was getting ready to expire and that I should check out extended Apple Care, but not in a pressuring way at ALL. He said to go the website and read about it. He didn't try to pitch it all and he was really rather conversational. A pleasant call indeed. When I hung up I told my GF that it was Apple wondering how my G5 was and she even commented that no other computer company would do that without giving a hard sales pitch.

Just another reason I love apple.

Anyone else have any good stories about Apple Customer Service?

MBHockey · #2 March 2nd, 2004, 09:33 PM

Quote:

Originally Posted by Shotokan

So I was in Sam's club today, getting stuff for work, and my cell phone rings. Didn't recognize the number. I answered and low and behold, it's an Apple Customer Service Rep asking how my G5 was working out. Caught me completely off guard! Now granted, he said that my service warranty was getting ready to expire and that I should check out extended Apple Care, but not in a pressuring way at ALL. He said to go the website and read about it. He didn't try to pitch it all and he was really rather conversational. A pleasant call indeed. When I hung up I told my GF that it was Apple wondering how my G5 was and she even commented that no other computer company would do that without giving a hard sales pitch.

Just another reason I love apple.

Anyone else have any good stories about Apple Customer Service?

I was studying abroad with a powerbook and my power cord stopped working (it was already frayed). So i was stuck with a dead powerbook battery, but i remembered i had applecare. I called up apple about noon the day after i realized my power cord wasn't working. They said they wouuld have a new one shipped immediately, and they did. i received the new power cord the next day before noon.

dlloyd · #3 March 2nd, 2004, 09:37 PM

MBHockey, that's happened to me three times now

MBHockey · #4 March 2nd, 2004, 09:39 PM

Quote:

Originally Posted by dlloyd

MBHockey, that's happened to me three times now

i guess AppleCare is REALLY paying off for you!

Side Note: Will AppleCare replace my TiBook screen due to some minor scratches? (i know this is a shot in the dark!)

dlloyd · #5 March 2nd, 2004, 09:57 PM

Dunno, you could try

First and second times, the thing did something internally, and wouldn't work. Third time, one of my sisters accidentally caught the cord and partially disconnected the iBook plug end from the cord. It stilled worked for awhile, but then it stopped. I didn't tell them that though

.
All three times, I had the replacment within about 12 hours. VERY impressive.

Ripcord · #6 March 3rd, 2004, 01:47 AM

How is the warranty on your G5 already getting ready to expire?

powermac · #7 March 3rd, 2004, 06:15 AM

Two weeks before my Powerbook G3 warranty was about to expire. The logic board and Hard Drive died. Apple repaired it and returned it promptly. Second, my 17' LCD had dead pixels, they also fixed that without question.

quiksan · #8 March 3rd, 2004, 10:12 AM

I'm almost looking forward to dealing with Apple Cust Svc when I bring them my 17" pb with the bright spots in the screen. just hope they can fix the problem promptly.

thanks for the encouraging stories!