Question being worked on closed by system

[Cheryl]

I am working on ticket
http://macosx.com/tech-support/cursor-is-distorted/27856.html

I responded to it on 8/27 (yesterday)

But on August 27, 2006 8:45:06 PM CDT I got an email (two in fact) that it bit the dust.
Ticket Information on the email:
Ticket #: 27856
Subject: Cursor is distorted
Status: Response
Opened: Wed, Aug 23, 2:16 PM
Expires: Wed, Aug 30, 2:14 PM
Tech Views: 8
Last Post: Wed, Aug 23, 2:53 PM
Last Notification: None

It happened to another ticket of mine:

http://macosx.com/tech-support/iphoto/27462.html

[Cheryl]

Both tickets got closed again by the system after I had opened them and responded to them this morning.

No, it's not the user because the email that came through says -"Another one bites the dust"

What is strange is that they both say: Expires: Thu, Aug 31

[Cheryl]

I now have another ticket that the system closed. And this one closed right after the user responded to me.

http://macosx.com/tech-support/not-able-to-change-file-names/27880.html

[Cheryl]

Could it be that the system is not registering my responses, but looking at the user response?
I have another ticket
http://macosx.com/tech-support/safariie-not-loading-connecting/27771.html

The user has been emailing me directly, and I have been entering his response, then entering my response.

The bites the dust email states: Sat, Aug 19
But in fact my last response is Aug 28.

[Cheryl]

I think it's fixed. I will keep an eye on it though.