Notice for Macosx.com Email Account Holders

[ScottW]

If you have a macosx.com email account, please note that it is a requirement that you use your FULL email address as your login ID, vs just your username. This is for both POP/IMAP and outgoing SMTP Auth.

Thanks.

Scott

[andychrist]

Does that have anything to do with mail.macosx.com being unavailable right now? I keep getting a password prompt/rejection in Apple Mail.

Entered my full address on RoundCube Webmail, which works for me there, but Apple Mail is still down, despite my having changed my user name to my full email address.

[ScottW]

Yes, it's available and functioning fine. You just need to change your login (not your password) to your full email address and this applies to your SMTP settings as well.

[Giaguara]

I was just about to ask... :)

[andychrist]

Okay now, found the SMTP setting.

Scott, why didn't [don't] you just email every macosx.com account holder with the new settings info?

[macbri]

heh heh, nice one Andy :)

[ScottW]

a) Your assuming that people would get the email.

b) It was an emergency change and had to be done w/o any planning, so no notification could be given. Other than online.

c) Less than 5% of the active users using the email accounts appear to be using the "shortname", vs the full email address.


Scott

[Cheryl]

I checked here first when Mail gave me the same message that andychrist got.

After changing Mail's account preferences, you need to quit Mail, then launch it. The changes will take hold and you will get your mail.

[ScottW]

OR Go to Mailbox -> Take Accounts Online will also work. ;)

[macbri]

Thanks Scott :) No criticism implied I'm sure by Andy, or myself. I just thought Andy's joke was funny - a bit like including a DVD with instructions on setting up a DVD player...

:D

[ScottW]

Oh, none taken. :) Sometimes it’s the "obvious" things we don't think of. Your right on the DVD setup... or don't take the frozen meal out of the freezer until your ready to cook it. Oh quick, I better put it back in. ;)

[violincredible]

D'oh! I just looked here now. -thought I was going doo-lally in the brain!

[yaniv]

You're my EMAIL provider... And THIS is how you notify me?!?!!?!?!?!?!?!?!?!!
I just spent 15 hours with no email!!!

[ora]

Personally I still get Macosx email from a payment from years ago (and a VIP member payment when that was last available) as Scott no longer offers this service to new people. In fact I asked him to just make it a forwarder but I hardly complain about the service I get from him given the cost! Also if something went wrong this is where most people came to look. Scott isnt an ISP and has a job other than this, give him a break!

[nixgeek]

Personally I still get Macosx email from a payment from years ago (and a VIP member payment when that was last available) as Scott no longer offers this service to new people. In fact I asked him to just make it a forwarder but I hardly complain about the service I get from him given the cost! Also if something went wrong this is where most people came to look. Scott isnt an ISP and has a job other than this, give him a break!

Considering it's a first post ever from this user, I call either spam or troll. ;)

[ora]

I fed the troll, nooooo!

I just don't like seeing Scott get to much hassle given how much goes into running a site.

[yaniv]

so if my email service goes down and i'm upset about it, that makes me a troll?

[ScottW]

It never went down. Your username just changed.

[Cheryl]

Nixgeek - you can't classify all people a spammer just because they haven't posted before. Yaniv has been a member since 2005.

Yaniv - Ora is right. This site and the email services are run with volunteer time and donations. The cost of your email service is low. Next time you experience trouble, come to the forums to see if others are having the same trouble and if not, post or go to the Contact Us link.

[nixgeek]

Nixgeek - you can't classify all people a spammer just because they haven't posted before. Yaniv has been a member since 2005.


Fair enough. It just seemed that way because it's been the first post since this person signed up, and not a very friendly one at that. Plus, with all the convincing spambots signing up lately, it's no surprise that it seemed very much like that.

Most of us are pretty good-natured and understanding when hiccups occur on the site. Unfortunately, it seems that is not always the case.

[kp8]

I am using Thunderbird and can't get this to work. Can anyone point out exactly what i need to change to get back getting my mail exactly as i was?

[kp8]

I got it...

but i am still not sure how to jigger the outgoing server. What does that look like on Thunderbird anyone know?

-kp--

[Cheryl]

I don't have Thunderbird, but SMTP is what to look for in Outgoing.

Keep in mind that some ISPs are requiring that all outgoing mail go through their servers.

[kp8]

I don't have Thunderbird, but SMTP is what to look for in Outgoing.

Keep in mind that some ISPs are requiring that all outgoing mail go through their servers.

So I should set that too what? I guess my problem is not so much that i don't know what to change (it is pretty clear that SMTP needs to be changed) it that i don't know what to put in there.

The server is: smtp.macosx.com correct?
And i just need to put: username@macosx.com in there right instead of just username?
Anyway, i did that and it doesn't work.

I get:

Send message error
sending of message failed.
The message could not be sent because connecting to the SMTP server smtp.macosx.com failed.

[kp8]

I changed the smtp port to 587. That seemed to do the trick.

[ScottW]

Try SMTP Port 587 as the alternative to 25.

[kp8]

see one post up~

thx tho

[radiskull]

The example provided in the mail configuration link still uses just your username without the @xxxx.com as the POP login.

[Cheryl]

Yep, that has to be changed. Hey Scott !