Sick of sites that don't support Macs

[karavite]

Hello All,

I am just sick and tired of websites with various applications that don't support Macs. I am a new home owner and I have the renovation bug. Everytime I find a store with some kind of home related application, I have to go to my stupid PC. The last two - Ikea's kitchen planner and Kohler's Virtual Planner for bathrooms. Okay, the Ikea thing is a client app you can download so maybe I can understand, but Kohler is a web app with Flash and you get this lame "Mac OS is not currently supported..." What does "currently" mean? Never?

Well, they can laugh at us or brush us off, but you know what? My money is going elsewhere.

I submit site feedback whenever I encounter this. Perhaps my lone voice won't do much, but if you ever run into the same, don't just leave, tell them why you are leaving. Here is my letter to Kohler. Secret: I try just a little to make it sound like I am some big bucks customer (I am not), but some exec may see this some day, think he/she is losing on the market and not give a rats behind about what IT says! :-) Execs will do this sort of thing all the time.

Here is my feedback:

You should know Mac users are known to have higher education levels, higher incomes, spend their money and are typically more literate on issues of design. Yes, I am talking about your Virtual Bathroom designer. If I wanted to go turn on a PC to plan my bathroom, I would probably also not mind a cheap and ugly shower module from Home Depot. I suppose I can go to my PC (which I use for my job), but what fun is that? Instead, I'll just be moving on to other shower manufacturer sites.

[karavite]

Man, how do you guys do it!!! I have been searching and searching for a web site of a company that sells interesting "Euro" showers and right here on the Macosx.com site, you picked up on my thread and put some links up at the top and one led me to a really cool company that looks exactly like what I want!

[RGrphc2]

Scott added Google ads to the site...each advertisement is responds to keywords in the text you just put in.

[sirstaunch]

Originally Posted by karavite

Hello All,

I am just sick and tired of websites with various applications that don't support Macs. I am a new home owner and I have the renovation bug. Everytime I find a store with some kind of home related application, I have to go to my stupid PC. The last two - Ikea's kitchen planner and Kohler's Virtual Planner for bathrooms. Okay, the Ikea thing is a client app you can download so maybe I can understand, but Kohler is a web app with Flash and you get this lame "Mac OS is not currently supported..." What does "currently" mean? Never?

Well, they can laugh at us or brush us off, but you know what? My money is going elsewhere.

I submit site feedback whenever I encounter this. Perhaps my lone voice won't do much, but if you ever run into the same, don't just leave, tell them why you are leaving. Here is my letter to Kohler. Secret: I try just a little to make it sound like I am some big bucks customer (I am not), but some exec may see this some day, think he/she is losing on the market and not give a rats behind about what IT says! :-) Execs will do this sort of thing all the time.

Here is my feedback:

You should know Mac users are known to have higher education levels, higher incomes, spend their money and are typically more literate on issues of design. Yes, I am talking about your Virtual Bathroom designer. If I wanted to go turn on a PC to plan my bathroom, I would probably also not mind a cheap and ugly shower module from Home Depot. I suppose I can go to my PC (which I use for my job), but what fun is that? Instead, I'll just be moving on to other shower manufacturer sites.

They are all fools anyhow, they don't understand they are supporting the most unsafest browser and system, yeah just move on, leave em a nasty feedback. I think the problem is them, they see in their web page designer kit "make it IE and Windows compatible only" so they tick it. They are only thinking about the online creditcard orders and privacy, so the program makes it highly recommended to have such selected.

[karavite]

Originally Posted by RGrphc2

Scott added Google ads to the site...each advertisement is responds to keywords in the text you just put in.

Well, it worked a lot better than what I found in straight Google searches. It was almost spooky. Honestly, I think I know how to search and there were two sites here that I did not see in my scores of searches. Who would have thought macosx.com was the place to go for home remodeling! :-)

[CaptainQuark]

Originally Posted by karavite

I am just sick and tired of websites with various applications that don't support Macs.

Tell me about it! I'm SO p1$$ed off with companies that don't take Mac users into account that I make a point of sending a fairly unpleasant rant to each and every one I encounter.

Hasn't done a blind bit of good tho'

[karavite]

Amen Captian, look at this reply from Kohler below. Still, I think we should keep writing them.

"8/15/2005..Thank you for your email. Sorry you feel that way about using our web. Please contact us again if we can assist you further. Barb V"

Wow, what smooth customer support skills! She really won me over with that customer comes first can-do attitude! I feel my concern has been addressed! Think of the deeply engrained customer service training that went into that reply. I feel so beholden to Kohler now that every faucet, drain, tub and shower in my house will be a Kohler - NOT!

[Giaguara]

Heh. Seen plenty of people to resolve their banking issues ... changing bank to some other bank that actually supports Safari.
So why not have the same attitude elsewhere? Banks do wonder why htey lose customers.. not allowing the customers to use a specific browsers is quite a stupid reason to lose a customer I would say.