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#1
July 18th, 2006, 04:40 AM
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| [FIXED] Some questions in open list don't belong there There are questions in the open list with Expired in red in the list. Should they be there or is this from the move to the new site code? It looks like you adjusted the other problem I was going to report about a ticket already assigned to a tech but listed in the open questions section.
__________________ Cheryl iMac 17" 800 MHz PowerPC G4 80 GB Ultra ATA WD Firewire 160 GB ----------}--@ cheryl@macosx.com http://homepage.mac.com/ladyfair/PhotoAlbum1.html  |
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#2
July 18th, 2006, 04:54 AM
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| An update, there are questions in the open list that have been answered. URL http://www.macosx.com/tech-support/g...mac/26872.html
__________________ Cheryl iMac 17" 800 MHz PowerPC G4 80 GB Ultra ATA WD Firewire 160 GB ----------}--@ cheryl@macosx.com http://homepage.mac.com/ladyfair/PhotoAlbum1.html |
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#3
July 18th, 2006, 09:56 AM
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| Cheryl, I believe Open Questions that have been "Answered" are questions that have been Reopened. If it is not showing them as Reopened questions (ie with the Reopened Icon) then that is a bug. |
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#4
July 18th, 2006, 12:48 PM
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| Actually, none of them had the Reopened icon. I know that there are a few reopened questions in the list, but none of them show the Reopened icon.
__________________ Cheryl iMac 17" 800 MHz PowerPC G4 80 GB Ultra ATA WD Firewire 160 GB ----------}--@ cheryl@macosx.com http://homepage.mac.com/ladyfair/PhotoAlbum1.html |
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#5
July 18th, 2006, 10:50 PM
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| Okay... well, because of some bugs in 2.0 Code... replies generated via 2.0 by Techs screwed up ticket assignments. The "Reopen" Tag is now working correctly, along with Comment tags... HOWEVER... because of the screwup, some REOPEN tickets are not really REOPEN tickets. They should be assigned to the tech of last response. Either way, I believe this issue is now fixed moving forward. To get your tickets back, just reply to those tickets and they will be correctly assigned to you. |
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[FIXED] Question in beta site but not in running site »
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