Epson Print CD for R1900

i2ibass · #1 October 14th, 2008, 03:18 PM

I have an Epson R1900 and all is good except for printing CD's. The Epson Print CD app that came with the printer has been loaded, and I have downloaded updates from the Epson site (epson12433.dmg and epson11558.dmg). But when attempting to open the Print CD app, I get error "The module used to print is not installed. Please install Epson EasyPrintModule". I contacted Epson, and they had me uninstall all related printer apps, remove the printer from queue, unlpug the printer, reload the apps and updates, plug printer in, and still no joy. They are at a loss. I need some greater assistance please.

ElDiabloConCaca · #2 October 14th, 2008, 04:55 PM

Are you working on a PowerPC-based Mac, or an Intel-based Mac? Is the Epson software and/or printer drivers "Universal Binaries" or are they PowerPC-only?

i2ibass · #3 October 14th, 2008, 08:36 PM

Thanks for your response. I am using an Intel-based I-Mac, OS X 10.5.5. Not sure on your question about software. The Epson software CD is for Windows OS and for "Mac OS X 10.3.9-10.4.x (powerPC or/ou Intel)", as printed on the CD. The updates I downloaded from Epson.com are a printer driver update for OS X 10.5.x (epson12568.dmg) and EasyPrint update v3.10 (epson12433.dmg). So far, I have removed all related printer files from my Mac, removed the printer from queue, uninstalled all printer apps, restarted the Mac, loaded each app one at a time, repaired permissions in disk util after each load, restarted the Mac after each load, removed the printer from queue again after it was discovered in the software load, restarted the Mac, and added the printer back. These are the steps Epson advised, even suggesting if that doesn't work to do it again but not add the printer. Instead, start the Print CD app and force it to search for the printer. I did that as well. In both cases I still get error message the EasyPrintModule is not installed. It should not be this difficult to print to a CD. And especially on a Mac. I'd understand on Windows PC, but this is the most difficult app I've ever had to deal with on either Mac or Windows.