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Old September 9th, 2005, 08:23 PM
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The app launches, Upgrade pops up, click it goes away. what's up w/VNC? I work behind a firewall and don't want to have to spend a lot of time configuring port maps,etc. Will we still be able to access the system the old fashioned way?

PS: Love the look and scale of the app! Not too big, and matches the rest of OS X's appearance. I'll be coming along for the ride to see where we go...
lb
  #10  
Old September 9th, 2005, 08:31 PM
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I'm getting the upgrade popup as well.
Otherwise it's a great app!

Jim
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  #11  
Old September 9th, 2005, 09:49 PM
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Quote:
Originally Posted by lushbudget
The app launches, Upgrade pops up, click it goes away. what's up w/VNC? I work behind a firewall and don't want to have to spend a lot of time configuring port maps,etc. Will we still be able to access the system the old fashioned way?
Actually, if you read what the application does on the App page (with the type url) at http://www.macosx.com/apps/help.htm you will see that the primary purpose of Help's vnc remote integration is to bypass the need to setup up Port forwarding, configure osxvnc, etc.

What is the old fashion way?
  #12  
Old September 9th, 2005, 09:50 PM
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The upgrade error is an error on my side. I had to go do some things and left it setup incorrectly on the server side. The unsupported version message should go away.
  #13  
Old September 10th, 2005, 12:31 AM
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Vnc

Every time I try to launch screen sharing I get an Error: SSH Not Established. Service failed to Connect. Port Not Open. I'm behind a firewall on an airport network.
  #14  
Old September 10th, 2005, 12:52 AM
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Ok. The application checks the our server to make sure the connection has been setup via SSH prior to confirming the connection. If it can't confirm it on the server side, it errors out with the error you got.

A couple of things could be happening, one of which is outbound SSH (port 22) is not allowed to the internet from your connection. If this is a home connection, this more than likely is NOT the issue.

I'd like to troubleshoot this issue with you in real time if possible. Contact me on IM at digitalcrowd and we can see what is going on. Also, provide what OS version you are on and what type of Internet connection you have.

Scott
  #15  
Old September 10th, 2005, 09:44 AM
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Hey scott,

i'm having the same error as klumberg. i'm running 10.3.9 on a 1.25ghz emac, 512mb ram with a direct ethernet internet connection

other than that, everything seems ok.
sam
  #16  
Old September 10th, 2005, 09:50 PM
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I had a problem with the text box that you enter your question into, you can't 'enter' down a line, all it does is highlights the text you have written so far.
The actual posting of the message worked perfectly but the text inputting thing was what got me all frustrated.

Here are my specs:
Machine Name: iMac G5
Machine Model: PowerMac8,2
CPU Type: PowerPC G5 (3.0)
Number Of CPUs: 1
CPU Speed: 1.8 GHz
L2 Cache (per CPU): 512 KB
Memory: 512 MB
Bus Speed: 600 MHz
Boot ROM Version: 5.2.5f1
Serial Number: W852085ASDX
Operating System: Mac OSX 10.4.1

Keep up the good work,
-William
 

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