Sims 3 installer problems

[Abraneb]

I just got myself a copy of The Sims 3, and lo and behold, it doesn't work. I put in the disk, click on the installer, and after a second or two, it just says "The Sims 3 Installer quit unexpectedly". I've tried relaunching countless times, rebooting, rebooting in safe mode, re-downloading and installing OSX updates...nothing works. And yes, I've got the specs to run the game.

I can't get a hold of EA till tomorrow (and let's be honest, even then I can't be sure..!), any ideas?

I'm trying to keep my cool, but EA is really testing my temper with this game...

[ElDiabloConCaca]

Try creating a new user account, logging in under the new user account, then trying to run the Sims 3 installer.

This will tell us whether the problem is system-wide, or just relegated to a specific user account.

[Abraneb]

Ok, I tried another account and I get the same problem... there doesn't seem to be any specific error code that I can see (but then, I'm not particularly computer code literate), although the error report begins with:

Process: tgInstall [233]
Path: /Volumes/Sims3/The SIMS(tm) 3 Install.app/Contents/MacOS/tgInstall
Identifier: com.transgaming.tginstall-sims3-sku2
Version: ??? (1.0)
Code Type: X86 (Native)
Parent Process: launchd [181]

and this seems to crop up a couple of times:

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSCFString replaceOccurrencesOfString:withStringptions:range:]: nil argument'


I don't know if that helps, I certainly don't know what to do with it..! Tried running it on my boyfriend's Mac, which has the same specs as mine, no problems there.

[nixgeek]

There was a thread recently about this issue (or a similar one). Do a search for "Sims 3" on the forum and you should be able to find it.

[Kate727]

I have the exact same problem. A few seconds after I click the Sims 3 installer, I get the error message.

I can't seem to figure out what to do.

It's my birthday today, and this was a birthday present, so I'm kind of bummed

[Abraneb]

I know the feeling, Kate - I've searched every forum I can find for info on this error, to no avail. It seems people are busy worrying about some of the more common of the (many!) errors the game is loaded with!

Still, no one here with any ideas? Kate, you getting the same error log? Maybe we can figure out if we've got some faulty program in common, see if it's related to that. If you find a solution or even any info on the problem, PLEASE be sure to post here, I'd love to figure this out and get to playing this game!

Oh, and happy birthday

[Kate727]

Here's what mine says:

Process: tgInstall [237]
Path: /Volumes/Sims3/The SIMS(tm) 3 Install.app/Contents/MacOS/tgInstall
Identifier: com.transgaming.tginstall-sims3-sku2
Version: ??? (1.0)
Code Type: X86 (Native)
Parent Process: launchd [72]

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSCFString replaceOccurrencesOfString:withStringptions:range:]: nil argument'

I don't really know much about this stuff so I don't know what of that is important.

[Kate727]

Still nothing....