Please remember that this is a support section of the site.
As such you're only going to hear the negative side of user's experiences (why else would they post?).
How many people would have been put off buying an iPod if they'd read the apple support pages for the iPod first (full of people with faulty iPods), i'm betting lots.
Unfortunately, when something which is absolutely standardised becomes widespread (ie the iPod or Mac OS X - which only runs on a hundred or so computer variations after all) even the smallest failure rate becomes big news - search google for "iPod Nano screen". Guess what - the top link isn't positive!
OS X is an absolute rock (for me anyway). My macs get shut down only when software update says they have to be - my PowerBook has basically been on since I bought it (barring tonights new version of Quicktime that necessitated a restart) 3 weeks ago.
eMac : G4 700mHz - 512Mb - 40Gb - CD-RW - 10.3.9
Power Macintosh G3 : 350Mhz - 896Mb - 6Gb+14Gb - CD-Rom - 10.3.9
iMac : G3 233Mhz - 160Mb - 6Gb - CD-Rom - 10.3.5
PowerBook (Firewire) : G3 500MHz - 12Gb - 384Mb - DVD - 10.4.2
20Gb 4G iPod
May be a nice new iMac G5...