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Reply With Quoteit's smtp, not smpt, maybe it's simply that error in one of the URLs?
The Answer to Mac Support 
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Thread: Out going Mail problem
- October 25th, 2006, 11:36 AM #1
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Out going Mail problem
My wife has a g4 power book with OS tiger.
Starting a few days ago she has been unable to send mail. Incoming is fine.
We had this problem a few months ago and solved it by changing smpt.
We use Cox.net. We have always used smpt.west.cox.net ( what I use on my pc also) but for some reason it stopped working for her Mac. We changed it to smpt central and that solved it. Now changing smpt to all the various choices does not work.
I have messed with port number for the west smpt but nothing gets her mail out. She can send off the webb server just fine.
My wife this a childrens book writer and needs her mail desperatly. Any help or suggestions would be appreciated.
Local Mac shop was unable to help the last time. Reinstalled OS and programs but no joy.
Harry
- October 25th, 2006, 01:27 PM #2
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Mac user since 1987. Running Mac OS X 10.8 Mountain Lion on a MacBook Air 11" & an iMac 27" and whatever's newest for my iPhone 4s, iPad 3 and AppleTV 2.
Apple Certified System Administrator 10.6, Apple Sales Professional 2008-2011, Apple Certified Mac Technician.
- October 26th, 2006, 10:53 AM #3
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Sorry your right "smtp" not very good at this stuff. It was typed correctly in the right places.
Still no joy on getting her mail going out. Incoming is fine but has to use the Cox webb mail to send. Interesting she has a local friend on a Mac who uses the same provider Cox. We checked her settings and they were same as ours. She has not problems.
Could the problem be in her Mac mail? Is there a way to overwrite here program so she has a new install? I checked for Mac Mail updates and could not figure it out. I was hoping to find an .exe that would overwrite.
Should we be looking at another email program, Eudora, Thunderbird ect?
This is soooooo frustrating.
Harry
- October 26th, 2006, 12:30 PM #4
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Nonono. There should be no need to switch applications. Also, you don't have to reinstall Mail.app. (You'd probably create more havoc, anyway...) What you _can_ do is run Software Update to see if there are any system updates, but there were no SMTP-related problems in Mail.app in recent years AFAIK.
I'm just asking again: She's _connected_ to the internet via Cox right now and smtp.west.cox.net doesn't want to send. What's the error given?Mac user since 1987. Running Mac OS X 10.8 Mountain Lion on a MacBook Air 11" & an iMac 27" and whatever's newest for my iPhone 4s, iPad 3 and AppleTV 2.
Apple Certified System Administrator 10.6, Apple Sales Professional 2008-2011, Apple Certified Mac Technician.
- October 28th, 2006, 06:48 PM #5
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Yes we are connected to Cox and smtp west would not work. It sent the messages with no errors nor undeliverable returns. They just sent but never got to destination.
We took in the notebook to another Mac sales/service and found the problem was with the account. They deleted the account and then reestablished and seems to have corrected the problem. Not sure why because I did the same thing a few months ago and did not work but worked if I changed the smtp to cox central.
Anyway we are up and running and I thank you for help.
Again thank you, Harry
- November 21st, 2006, 08:50 AM #6
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Well the problem is back. We switched to Eudora and that fixed it for a few days. Had a router problem and replaced that but still no luck.
I am at my whits end on this one.
Her power book is 4 or 5 years old. OS 10 installed. I wonder if it is not a problem with the power book?
Options:
1. New computer
2. Switch from Cox/Suddenlink to SBC dsl. UGH
My wife writes children's books and email is very crucial for her work. Cannot continue in this state.
She is OK going thru webmail but can't send (does receive) thru any of her 3 installed mail programs. No error messages or returns.
Any thoughts?
Harry
- November 21st, 2006, 12:34 PM #7
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It constantly amazes me how people come on these boards crying for help, but leave out significant information about the possible cause of their problems. Your cable franchise's transition from Cox to Suddenlink is a significant event. On my end, this transition seems to have substantially reduced my quality of service. However, it has not reduced my QoS to the point where I would consider switching to DSL. FWIW, SBC is transitioning to AT&T.
- November 21st, 2006, 01:01 PM #8
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I am sorry I did not realize I was going about this in the wrong way.
There have been numerous contacts with Cox. Their position is that if webb mail functions then it is not cox. Apple technicians positions is that your programs are functioning properly it is a Cox problem. Around and around.
Again sorry if I did not do this properly, was only looking for suggestions.
No need to reply or offer suggestions.
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