"Software Update" not working!

**mickyd24969** · January 13th, 2008, 02:22 AM

Folks,

This is driving me crazy! Getting the message when I try to use Software Update (Leopard 10.5.1) "Software Update can't find the update server. Make sure you're connected to the Internet then try again"

I had the issue with Tiger and was hoping Leopard would address it, but no luck - I'm connected to the Internet using Telstra Bigpond Cable

The network diagnostics passes everything except the server connection.

All my other internet connections work ok

Help Please!!!

**Soulwar** · January 13th, 2008, 08:30 AM

I don't believe there is an OS issue here. It seems the ISP you use, is somewhat known for problems.
You might want to try going to the Apple website itself for updates. Might not be easier, but it should work...

**Satcomer** · January 13th, 2008, 03:32 PM

You can read the Apple document "Well Known" TCP and UDP ports used by Apple software products and see that Software Update uses the same port as http traffic. So something else is going on.

Now we need some information from you. What Mac do you have? How did you install Leopard, standard update or erase & install? Do you have any third party Ram installed?

We want to help you. So with a little information we can fix this.

**mickyd24969** · January 14th, 2008, 04:53 AM

Folks, good news. I was able to resolve the issue by deleting the preferences file - found this solution on another forum!

Thanks for your help.

**nady** · January 24th, 2009, 07:30 AM

Hi, i have the same problem, where is the preference file i need to delete please?

Thanks

**Satcomer** · January 24th, 2009, 08:18 AM

Originally Posted by nady

Hi, i have the same problem, where is the preference file i need to delete please?

Thanks

What Software Update will not download before crashing? To answer you question the Preference file he probably was talking about (along with other programs) reside in the folder /YourHardDrive/Users/YourUserName/Library/Preferences/ and the one for Software Update is called com.apple.SoftwareUpdate.plist .

Deleting a Users Preference file is an old but still useful way to reset a program to default.

**nady** · January 24th, 2009, 09:27 AM

Thanks ! i tried that file and it's just the same?

Software Update can’t find the update server. Make sure you’re connected to the Internet, then try again.

I have a mac book pro (2.4ghz Intel Core 2 Due) - with leopard 10.5.6

To get the normal updates i have to download them individually.

I am connected to the internet via my wireless router. which is set to auto detect (if that helps)