Traceroute & Ping Failure - please help!

[myabigail]

I am having trouble connecting to a few web sites. I've spent HOURS on the phone with tech support at my ISP, but they have been unable to help. They think it's a problem with my system. I've tried all the regular stuff (rebooting everything, clearing cache, etc). Can anyone interpret my Traceroute and Ping output and tell me if this is a problem I can fix?

PING:
abigail:~ myabigail$ ping crateandbarrel.com
PING crateandbarrel.com (63.73.227.20): 56 data bytes
36 bytes from fry-6.border6.chg.pnap.net (69.25.240.10): Communication prohibited by filter
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 0054 c9c7 0 0000 30 01 38a0 68.94.33.134 63.73.227.20
(this just keeps repeating)


TRACEROUTE (2 versions)
VERSION 1:

Abigail:~ myabigail$ traceroute crateandbarrel.com
traceroute to crateandbarrel.com (63.73.227.20), 64 hops max, 40 byte
packets
1 192.168.1.254 (192.168.1.254) 3.811 ms 1.183 ms 1.878 ms
2 bras4-l0.rcsntx.sbcglobal.net (151.164.182.19) 13.565 ms 12.481
ms 12.897 ms
3 dist1-vlan120.rcsntx.sbcglobal.net (151.164.162.66) 13.191 ms
49.095 ms 11.045 ms
4 bb1.10g5-0.rcsntx.sbcglobal.net (151.164.243.183) 36.636 ms
14.752 ms 12.251 ms
5 151.164.40.29 (151.164.40.29) 209.134 ms 10.710 ms 10.689 ms
6 gar6.dlstx.ip.att.net (12.122.79.65) 11.948 ms 11.528 ms 11.110
ms
7 tbr2.dlstx.ip.att.net (12.123.16.222) 38.891 ms 38.852 ms 40.728
ms
8 tbr1.sl9mo.ip.att.net (12.122.10.89) 92.264 ms 41.760 ms 40.105
ms
9 cr1.sl9mo.ip.att.net (12.122.18.33) 38.605 ms 37.589 ms 34.865
ms
10 cr2.sl9mo.ip.att.net (12.122.2.218) 35.912 ms 35.823 ms 34.482
ms
11 cr2.cgcil.ip.att.net (12.122.2.21) 38.396 ms 42.149 ms 67.544 ms
12 tbr1.cgcil.ip.att.net (12.122.17.158) 43.427 ms 43.544 ms 39.890
ms
13 gar1.chail.ip.att.net (12.123.4.69) 34.402 ms 47.905 ms 36.671
ms
14 * * *
15 border6.pc1-bbnet1.chg.pnap.net (64.94.32.11) 146.279 ms 70.568
ms *
16 fry-6.border6.chg.pnap.net (69.25.240.10) 36.692 ms 37.844 ms
36.965 ms
17 64.95.84.253 (64.95.84.253) 38.493 ms 47.781 ms 50.404 ms
18 * * *
19 * * *
20 63.73.227.20 (63.73.227.20) 98.401 ms * *
Abigail:~ myabigail$



VERSION 2:
abigail:~ myabigail$ traceroute crateandbarrel.com
traceroute to crateandbarrel.com (63.73.227.20), 64 hops max, 40 byte packets
1 adsl-68-94-33-133.dsl.rcsntx.swbell.net (68.94.33.133) 1.699 ms 1.214 ms 1.459 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * *
(this just keeps repeating & repeating)

[Satcomer]

Is it just that one site?

Plus your ISP's DNS (as well as most other ISPs) is close to atrocious. To give you the power of one the oldest parts of the young internet (after the ARPANET) back to you go to OpenDNS and following the direction to add them to you system. Then open a free account with them to control your DNS directly.

This should help.

[myabigail]

I've also rebooted my router -- but the problem still remains.

Here's my traceroute output:
abigail:~ myabigail$ traceroute crateandbarrel.com
traceroute to crateandbarrel.com (63.73.227.20), 64 hops max, 40 byte packets
1 adsl-68-94-48-81 (68.94.48.81) 13.579 ms 2.006 ms 35.164 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *

[Satcomer]

Try it without the router for testing.

[myabigail]

Sorry, when I said router, I meant wireless modem. I do not have a separate router. Thanks!

[Satcomer]

So DSL modems have IP routing built in. Have you looked at that?

[myabigail]

No, I don't think so. How do I do that?

[Satcomer]

Open your System Preferences->Network and look at the IP Gateway. Then type that IP in your favorite browser address bar. If a screen with it showing username/password or it logs you into something, then the DSL modem can be configured and it does some kind of IP routing.