CS2 illustrator crashing on launch

dkeene · #1 April 5th, 2008, 05:33 PM

I use a G4 with ver 10.4.11. CS2 suite has been on here working fine for the last year (I use it everyday in my design business). Today, illustrator starts crashing on launch....any simple answers to this? I read a few past forums about font issues in systems font folder, etc...haven't done anything new with downloads and fonts in months....any ideas.

Natobasso · #2 April 5th, 2008, 06:19 PM

Don't mess with the fonts. I'd recommend trashing your AI preference and plist files (just search for 'illustrator' to find these). This will reset your illustrator. First and foremost, repair permissions regularly and do it when problems like this arise: apps/utilities/disk utility/repair permissions.

Let us know if repair or pref deletes help.

dkeene · #3 April 5th, 2008, 10:01 PM

thanks - I deleted the ai preference and plist files, then did the repair to permissions. It is still crashing on me as the launch reaches the end of the font load. I use Photoshop heavily, indesign and illustrator...just real frustrating that illustrator is doing this out of the blue...

Let me know what you suggest next.

vanessafvw · #4 April 10th, 2008, 10:09 AM

I use all of CS3 avidly and 2 days ago when i plugged in my ipod my macbookpro crashed for the 1st time ever. I had a darker shade scroll down the page and tell me restart. Then none of my CS3 will open! I have uninstalled, re-installed, disk utility repair, delete preferences, nothing! I made another profile on my computer and it will open it that profile but having to trasfer all the files would be a nightmare. In my normal profile it still crashes on launch. I am in the middle of several top dollar design projects and need it back up and running asap, help!!!!!!!!!!!!!

Natobasso · #5 April 10th, 2008, 10:54 AM

The quickest fix to get you going again would be to move your work files to your Shared folder. That way any admin account can use them.

Make sure you've downloaded all updates from System Preferences/Software Update. What OS X are you running? 10.4 or 10.5?

Once you have some time, I'd recommend first doing a repair permissions (apps/utilities/disk utility/repair permissions) and then if that doesn't work get your os x install disk, boot up with it (do NOT reinstall OS X), and run Disk Repair from the File Menu.

If those things don't work, you may have some corrupted preference files. Search for each app name, Illustrator, Photoshop, etc. and move the .pref and .plist files you find to the trash. This will reset your apps to default.

Are you using font management software?