Word Crashes when trying to Print

[Nordlichtlein]

Hi, I am struggling with the same problem but as I don't have Stoplight it can not the the source. Updated my software recently and reinstalled printers.

Any suggestions? Error report below.

Thanks


Process: Microsoft Word [560]
Path: /Users/rheas/Applications/Microsoft Office X/Microsoft Word
Identifier: com.microsoft.Word
Version: 10.1.4 (10.1.4)
Code Type: PPC (Translated)
Parent Process: launchd [95]

Date/Time: 2009-04-20 13:22:15.742 +0100
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000c
Crashed Thread: 0

Thread 0 Crashed:
0 translate 0xb80bc718 0xb8000000 + 771864
1 translate 0xb80b7007 0xb8000000 + 749575
2 translate 0xb80d49c0 0xb8000000 + 870848
3 translate 0xb813d75f spin_lock_wrapper + 4259

Thread 1:
0 ??? 0x800bc1c6 0 + 2148254150
1 ??? 0x800c39bc 0 + 2148284860
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3 ??? 0x800ed095 0 + 2148454549
4 ??? 0x800ecf52 0 + 2148454226

Thread 2:
0 translate 0xb8152b6b spin_lock_wrapper + 91311
1 translate 0xb817b608 CallPPCFunctionAtAddressInt + 137124
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813d75f spin_lock_wrapper + 4259

Thread 3:
0 translate 0xb8152c24 spin_lock_wrapper + 91496
1 translate 0xb817b31e CallPPCFunctionAtAddressInt + 136378
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813d75f spin_lock_wrapper + 4259

Thread 4:
0 translate 0xb8152863 spin_lock_wrapper + 90535
1 translate 0xb816e79d CallPPCFunctionAtAddressInt + 84281
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813ce79 spin_lock_wrapper + 1981

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0000000c ebx: 0xb80b6c78 ecx: 0xa803000c edx: 0x00000003
edi: 0x8080d180 esi: 0x00000000 ebp: 0xb7fffa08 esp: 0xb7fff9ec
ss: 0x0000001f efl: 0x00010206 eip: 0xb80bc718 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x0000000c

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

Translated Code Information:
Rosetta Version: 21.03
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Users/rheas/Applications/Microsoft Office X/Microsoft Word
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: (0xb01a6d64, 0xb8152863)
0x92539830: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _MPWaitOnSemaphore + 40
0x84972ed8: No symbol
0x9252545c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x9252545c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x935ce17c: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x92539874 ctr: 0x9353d1c0
r00: 0xffffffda r01: 0xf0182d60 r02: 0x001859a0 r03: 0x00006203
r04: 0x000002d0 r05: 0x00000000 r06: 0x00000000 r07: 0xf0182af0
r08: 0x00000010 r09: 0x000f4240 r10: 0xfffffff3 r11: 0xa0594a80
r12: 0x9353d1c0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x000afc80 r30: 0x00000000 r31: 0x92539814

Thread 1: (0xb0124d38, 0xb8152c24)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
0x84948d8c: No symbol
0x84972c0c: No symbol
0x84972d6c: No symbol
0x9252545c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x9252545c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x935ce17c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x14cb9eb0 ctr: 0x935cd530
r00: 0x00000193 r01: 0xf0101970 r02: 0x00000000 r03: 0x00000015
r04: 0xf0101ba0 r05: 0x00000206 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0xf0101b2e r10: 0x000eb07c r11: 0x14cbe828
r12: 0x935cd530 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0xf0101ba0 r30: 0xf0101a50 r31: 0xf0101a50

Thread 2: Crashed (0xb7fff9ec, 0xb80bc718)
0x0142ddc0: No symbol
0x0154e9ec: /Library/Printers/EPSON/InkjetPrinter/PrintingModule/SPR220Series_Core.plugin/Contents/PDEs/PrintSetting.plugin/Contents/MacOS/PrintSetting : _UIGetMediaResource + 124
0x015494a0: /Library/Printers/EPSON/InkjetPrinter/PrintingModule/SPR220Series_Core.plugin/Contents/PDEs/PrintSetting.plugin/Contents/MacOS/PrintSetting : UIPrintSettingPane::New() + 1548
0x015df158: /Library/Printers/EPSON/InkjetPrinter/Libraries/PDEInterpreter.framework/Versions/A/PDEInterpreter : cnibui::UISystem::NewIPP() + 456
0x015dc6d8: /Library/Printers/EPSON/InkjetPrinter/Libraries/PDEInterpreter.framework/Versions/A/PDEInterpreter : cnibui::NewIPP(void* (*)()) + 40
0x0154ce28: /Library/Printers/EPSON/InkjetPrinter/PrintingModule/SPR220Series_Core.plugin/Contents/PDEs/PrintSetting.plugin/Contents/MacOS/PrintSetting : PrintSetting::Initialize() + 40
0x0154cb10: /Library/Printers/EPSON/InkjetPrinter/PrintingModule/SPR220Series_Core.plugin/Contents/PDEs/PrintSetting.plugin/Contents/MacOS/PrintSetting : _Initialize + 412
0x013950d8: No symbol
0x0138b5e4: No symbol
0x0138ba2c: No symbol
0x0138a508: No symbol
0x0138909c: No symbol
0x0139bda0: No symbol
0x013a0bb8: No symbol
0x01392930: No symbol
0x9629fe50: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print : _PMSessionPrintDialogMain + 240
0x840c11b4: No symbol
0x84b591e0: No symbol
0x84b58118: No symbol
0x84b55b10: No symbol
0x84b450c0: No symbol
0x84adfd4c: No symbol
0x84b453a0: No symbol
0x84b45170: No symbol
0x840bb598: No symbol
0x848cb08c: No symbol
0x848cb00c: No symbol
0x848caf9c: No symbol
0x848cae4c: No symbol
0x90e5acac: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1488
0x90e59e44: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468
0x90e76da8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendEventToEventTarget + 56
0x90eac478: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 456
0x90ed2e44: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendMenuItemSelectedEvent + 140
0x90ed2d48: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : FinishMenuSelection(MenuData*, MenuData*, MenuResult*, MenuResult*, unsigned long, unsigned long, unsigned long, unsigned char) + 140
0x90eaf9ac: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 572
0x90f3ec78: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _MenuSelect + 104
0x848caad4: No symbol
0x90e5acac: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1488
0x90e59e44: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468
0x90e76da8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendEventToEventTarget + 56
0x90e8a4a0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2476
0x90e5b100: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2596
0x90e59e44: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468
0x90e76da8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox : _SendEventToEventTarget + 56
0x848bc270: No symbol
0x84ac7de0: No symbol
0x84a0b1e0: No symbol
0x8407a954: No symbol
0x84a0ac28: No symbol
0x852955b0: No symbol

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x0154e9ec ctr: 0x01587a6c
r00: 0x0154e9ec r01: 0xbfffbac0 r02: 0x000000b7 r03: 0x00000000
r04: 0xa037fe8c r05: 0x014fc080 r06: 0x00000004 r07: 0x014fe005
r08: 0x00000665 r09: 0x0022b320 r10: 0x014fe005 r11: 0x8fc33c48
r12: 0x01587a6c r13: 0x16af02c0 r14: 0x00000000 r15: 0x013b8de8
r16: 0x0142f100 r17: 0x013bb4a4 r18: 0x013bb4a4 r19: 0x013bb4a4
r20: 0x01431e48 r21: 0x01431e44 r22: 0x01431e42 r23: 0x00000290
r24: 0x00000000 r25: 0x00000000 r26: 0xffffffff r27: 0x00000001
r28: 0x00000000 r29: 0xfffffffc r30: 0x00000000 r31: 0x0154e978

Thread 3: (0xb00a2d64, 0xb8152b6b)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
0x14cb9cf4: /Users/rheas/Applications/Microsoft Office X/Office/ShMem.bundle/Contents/MacOS/ShMem : _FWaitForConnection + 48
0x84948c14: No symbol
0x849728a0: No symbol
0x84972a28: No symbol
0x9252545c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x9252545c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x935ce17c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x935e5788 ctr: 0x935e5774
r00: 0x00000194 r01: 0xf0080840 r02: 0x00000000 r03: 0x0000000c
r04: 0xf00808d8 r05: 0xf00808d0 r06: 0xf0080d40 r07: 0x00000004
r08: 0x00000000 r09: 0x001f6370 r10: 0x00000000 r11: 0x14cbe814
r12: 0x935e5774 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x008db600 r30: 0xf0080998 r31: 0xf0080998

[Satcomer]

Reset your database by launching the program while holding down the 'option' key. Plus take a look at the shareware Print Therapy (it has a 7 day trial) to fix your printing system.

[montyontherun]

I discovered this morning that Word and Excel crashes when Sugar Sync is loaded.

The procedure I took was to prevent Sugar Sync from loading by removing it from the Login List (in preferences under 'Accounts', then rebooting my machine and starting up again.

Word and Excel worked perfectly after this.

On loading Sugar Sync manually, both microsoft programs crashed again when using right click.

I would suggest that you try removing all programs from startup logins and then add them sequentially to figure out if one of the programs is causing the crash.

Hope this help!

[montyontherun]

Hi

I have discovered that on my machine (iMac) that excel and word don't crash they simply stall when I right click on a document. If I close Sugar Sync, Word and Excel come back to normal and I can save my work.

Also if I run Sugar Sync after I run Word or Excel the problem stall (on right click) doesn't happen. Seems to me as if there is an communications interrupt conflict with one program grabbing control of something it shouldn't.. (I'm no programmer so can't say for sure).

SO for those out there having this program.. try closing programs around word and excel to see which one is conflicting. The fault suggests to me to be something like a program that has a network access function such as sugar sync.