April 23rd, 2009, 12:52 PM #1
Problems sending email in Entourage - Error 3259
Sorry for posting this as I know it is discussed elsewhere but not had any success with solutions posted so far.
My System. Mac powerbook G4. OS X 10.4.11 (Tiger)
Entourage 2004 for Mac - Version 11.4.0
ISP providor - three Mobile (am using a dongle at home as no land line)
Email host: I have 3 email addresses with ZEN INTERNET (host of my domain)
I have a second Email host: The PHONE COOP (host my secondary domain) for another 3 email addresses.
I woke up yesterday morning and for some unknown reason I was unable to send email messages - though receiving fine. The Error message as as follows:
An operation on the server timed out. The server may be down, overloaded, or there may be too much net traffic.
Mail could not be sent.
Now I have used Entourage for sending emails for my POP accounts for years, and certainly from last June when I bought the dongle they have been fine. So why this happenned is a mystery as I hadn't touched any of my settings, and strangely too, this error happens across all my six email addresses (business and personal ones). So I have three email addresses hosted at Zen and three hosted at Phonecoop. None of them are working in terms of sending emails. I have been toying with this for the last 30 hours and it's really doing my head in.
I 've read many forums and have taken all the advise for similar problems that other users have had. Reset my smtp settings, changed the port number etc, changed the smtp servers around, tried with and without authentication etc and none has worked. I called both ZEN and PHONECOOP, they can't help and say the issue is with three and that they may be blocking the smtp server or port number. Obviously we did a couple of tests whilst on the line with these and no results and as it is effected both email hosts then they both insist the issue is with the ISP>
I tried Three and they said they have no reported problems with their server. They are not blocking any server, didn't advise me of another port number and refused to help me as they don't support Entourage - they are the worst ISP ever. I warn you all from never getting mobile broadband from three, with a service centre in Deli who's staff know nothing if it isn't written in their guidance notes!!!! Frustrating!!
Anyway, after some time arguing we got the email account working in MAC MAIL (but I don't like MACMAIL and don't use it) by changing the smtp server address to the three mobile server, hey presto it worked, so I just transferred these details over to Entourage and that works too, though I had to uncheck the 'anthentication required' setting. 'Three' said I had the wrong server address in, but how is that so, I Have used the PHONE COOP server as my smtp server for years and also the Zen server for years so how come all of a sudden it didn't work?' NO answer from Three.
NOW THE ISSUE THAT HAS COME OUT OF THAT.
When I now connect at work or at my partner's house through another service providor (using ethernet cable) my emails won't send again as I have the three mobile server as my sender - now that is not recognised as I ain't using them as a providor when I'm elsewhere. So what am I to do? Surely I don;t have to change my server details whenever I change ISP or WiFi using a different smtp server? That can't be right can it? Never had to do that previously, I have had my own domain domain name server address, Zen server address or the PHONECOOP server across my various accounts and they have worked perfectly whereever I am. God this is really frustrating.
Can anyone advise me?
PS. Sorry about long email I wanted to give the full story.
April 28th, 2009, 05:09 AM #2
How is everyone!!
I'm also with Network 3 and am having the same Error -3259 when sending email from Entourage 2008 ver 12.1 .7..
I'm using MAC OS X 10.5.6 with my Macbook 2.4
Please any advice would be really appreciated, works OK via wifi or Ether net cable is all good.
April 28th, 2009, 06:08 AM #3
Good to hear that I am not suffering in isolation. If you change your smtp to the 3 mobile server it will work when using the mobile dongo. when you connect via any other providor then you need to use another smtp server. This is the only way I have found around the problem at the moment. But that really is a pain, as I have to keep changing the settings across all my email addresses every time I move and connect elsewhere.
I'm still waiting for response from someone who may be able to help.
Did you call 3? I found them absolutely useless. I asked them would it be possible for me to try another port number - but that confused them!!
Do let me know if you have success elsewhere.
April 28th, 2009, 03:08 PM #4
Where do I get the settings for the SMTP for Network 3? where do I enter them? In Entourage sending, advanced?
April 28th, 2009, 05:19 PM #5
3 network smtp
This is what I did. go to your accounts, open whichever account you have or just the one if you have only one (if you have more repeat the process for each account).
Leave the receiving details as they are. IN the Sending Mail options there should be a box for smtp server. IN there put the three mobile details which are: smtp-mbb.three.co.uk
Click on the ADVANCED SETTINGS and make sure you uncheck the SMTP requires authentication box, and make sure there are no other sections boxes checked like the ssl .
It should show 25 in the port window.
Click ok and you should now be able to send mail. It will only give you temporary respite from your frustration when you are using your 3 mobile dongle, and the frustrating thing is that you will have to change the settings back to what they were before everytime you connect via a different ISP - at work or wherever you are when connecting via alternative methods - wi-fi / ethernet.
This cannot be a permanent solution as I certainly don't want to be doing this twice a day.
I spoke again with my email providor today and they said it certainly sounds like 3 are blocking all smtp servers other than their own - probably to reduce the amount of spam going through their servers.
He is doing some test over the phone with me tomorrow to try to find out if this is the case. If so we are going to have to lobby 3 for an alternative. But that isn't going to be easy and I don't know if you have spoken to the idiots at three or not, but my experience is dreadful with them and the operators know absolutely nothing about these issues or how to solve them. they are pretty poorly trained and you get as frustrated as I do with them .
Let me know how you get on.
April 28th, 2009, 05:22 PM #6
Another point, make sure you note down your settings / other smtp server address before you delete them or you'll be snookered if you are not familiar with them. I have my two server addresses copied in a stickie on my desktop so I have them to hand and just copy and paste them into the accounts when necessary.
April 28th, 2009, 06:22 PM #7
Thanks will try !!!!!
May 2nd, 2009, 06:23 AM #8
HI , I was wondering if you had any success at all?
I am still struggling when I am changing locations and it's a pain. still not found a solution.
Let me know how you got on.
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