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  1. #1
    kmfoster is offline Registered User
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    Can't send attachments in Hotmail

    Since December, for some reason, I can no longer send attachments (i.e. Word docs) through my Hotmail account. I had been using Safari, but have also tried using Firefox without success. I can send attachments through my Yahoo account, but I prefer to use Hotmail as this is my main account. Could you help, please?

    Thank you,
    Kathleen

  2. #2
    MisterMe is offline Registered User
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    Quote Originally Posted by kmfoster View Post
    Since December, for some reason, I can no longer send attachments (i.e. Word docs) through my Hotmail account. I had been using Safari, but have also tried using Firefox without success. I can send attachments through my Yahoo account, but I prefer to use Hotmail as this is my main account. Could you help, please?

    Thank you,
    Kathleen
    Kathleen,

    I send email from my Live.com (Hotmail) account with and without attachments everyday. I use the webmail client. I use Mail. I use Entourage 2008. Clearly your problem is not one of software compatibility. However, you have given not a hint about your computer setup--either your computer model or your operating system. Please give some relevant information to help diagnose and solve your problem.
    Last edited by MisterMe; February 3rd, 2010 at 12:25 AM.

  3. #3
    kmfoster is offline Registered User
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    Unhappy Can't send attachments in Hotmail

    Macbook Pro OSX Leopard. I had been sending attachments fine all last year until December. Perhaps Microsoft changed something on Hotmail, but it won't work with Safari & Firefox.

  4. #4
    MisterMe is offline Registered User
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    Quote Originally Posted by kmfoster View Post
    Macbook Pro OSX Leopard. I had been sending attachments fine all last year until December. Perhaps Microsoft changed something on Hotmail, but it won't work with Safari & Firefox.
    Live.com displayed no such change with me. I will assume that it did not change with you. My guess is that there was a change in your setup. Did you make any changes to your computer in December? If so, then what were they? Maybe the change was in your ISP. Maybe the change was in where you use your laptop. The point is that there was a change and Microsoft didn't make it.

  5. #5
    kmfoster is offline Registered User
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    If I made any changes I'm not aware of them. Same ISP, same place where I usually use my laptop. Is there any way I can reset Hotmail if that would help?

  6. #6
    ElDiabloConCaca's Avatar
    ElDiabloConCaca is offline U.S.D.A. Prime
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    No, you cannot "reset Hotmail," unless by "reset" you mean something I'm not familiar with.

    Please explain exactly and verbatim what, precisely, happens when you try and attach an attachment to an email. Do you get any warning or error messages from the Hotmail website? Does Safari/Firefox/Opera crash when you try and attach something? Does the attachment process go smoothly and correctly, acting as if you're attaching something, then simply no attachment shows on the message?
    2009 Mac mini 2.0GHz 2010 MacBook Air 11" 2010 MacBook Pro 13" LED 24" Cinema Display
    PowerMac G4 MDD dual 1.25GHz PowerMac G4 Yikes! iPad 2 32GB 2 x iPhone 4 16GB iPod Touch 8GB iPod nano 1GB iPod shuffle 1GB AirPort Extreme dual-band AppleTV
    http://www.jeffhoppe.com

  7. #7
    kmfoster is offline Registered User
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    Can't send attachments in Hotmail

    When I select "Attachment" I'm able to select my document, no problem. Then when I attach it, it says "Uploading" but doesn't finish completing this process. I think it gets caught here and just hangs. When I try to hit "Send" it comes up with the message "http://co102w.col102.mail.live.com
    You're about to send this message without the attachment. To wait for the attachment to finish loading, click Cancel."
    So I click cancel, but nothing happens since it is still not completing the attachment process.

  8. #8
    ElDiabloConCaca's Avatar
    ElDiabloConCaca is offline U.S.D.A. Prime
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    How large is the attachment you're trying to send, in megabytes?

    Are you able to send other attachments, perhaps smaller files? Or does this apply to ALL attachments?

    Do you have "JavaScript" enabled in Safari's preferences?
    2009 Mac mini 2.0GHz 2010 MacBook Air 11" 2010 MacBook Pro 13" LED 24" Cinema Display
    PowerMac G4 MDD dual 1.25GHz PowerMac G4 Yikes! iPad 2 32GB 2 x iPhone 4 16GB iPod Touch 8GB iPod nano 1GB iPod shuffle 1GB AirPort Extreme dual-band AppleTV
    http://www.jeffhoppe.com

 

 
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