Comcast Email Problem with Mail

dixonbm · #1 September 17th, 2003, 07:40 PM

Is anyone else having problems getting their comcast email in Apple's Mail.app? This same thing happened to me about a month ago and after about 5 days it just started working again.

What happens is that it acts like its connecting and then it gets stuck on "Preparing to Retrieve Messages" Fat chance, it doesn't do anything but eventually stop trying to "retreive messages.

I called comcast and apple last time this happened, they blamed it on each other. I can get my email fine in Entourage and via webmail. My other email accounts with .mac work fine as does my wife's comcast email. It's weird. Last time I even tried on other computers and a different user...all the same result. Any ideas?

I really don't want to call Comcast again, their tech support knows about as rock about macosx.

Thanks!

GraphicUmp · #2 September 18th, 2003, 08:11 AM

Yep. Same here. For about 24 hrs.

But some time while I was at work yesterday, it fixed itself and now it's as fast as ever. Weird.....

Silock@CSi · #3 September 18th, 2003, 10:27 AM

Yeah. It's re-sending all of my mail from about 2 weeks ago.

bobw · #4 September 18th, 2003, 10:46 AM

Not Comcast's fault, it's Mail. Use a different program. I've been using Eudora for years and never have problems like this.

GraphicUmp · #5 September 18th, 2003, 12:39 PM

Problem and solution posted on MacFixit

DeltaMac · #6 September 18th, 2003, 01:21 PM

I was also assuming the problem was in Mail, but if you go to Comcast Cust (cussed?) Service page, you'll find multiple report from customers (cussed-tomers?) reporting problems accessing Comcast mail servers for the last couple of days. (I have also been having trouble downloading mail) I had actually deleted all traces of Mail, reinstalled and copied backups of my old Mail folders before checking at the Comcast site. Ah well, Comcast explains that they are aware of problems with their servers for the last couple of days, (and will be better soon) and now my Mail is working as always

dixonbm · #7 September 18th, 2003, 02:22 PM

While I was on the phone with comcast last night they had me login to the webmail like I told them I could and I decided to delete some stuff on there I didn't work. Immediately the next time I tried to get email in Mail it worked!! Comcast didn't have a clue. Something to do with the email on the server and Apple's Mail. Entourage could download it fine.

Anyone else able to replicate this?

Please explain your problems more...those who have problems with Mail that is.

dixonbm · #8 September 19th, 2003, 09:19 PM

It's back!!!

I hate comcast email. It's something with their mail server. I tried logging into webmail a few times but it kept saying login failed. After the third attempt it still said login failed but it finally let me into the message list.