My Mac G4 does not see PPPoE server

Val703 · #1 July 9th, 2007, 12:52 PM

I have recently upgraded my Mac g4 Sawtooth to OS10.4 and installed Giga Designs 1.4 GHz single processor. It worked fine and I connected it with dial-up AOL. There was no problem. Then I desided to switch to Verizon. Connection of my PC was OK, however I did not mange to connect to the Internet my Mac. When I tried to go to any website, like Google, the window appears: "Internet connect could not find PPPoE server".
When I used Mac computer I disconnected PC cable from the DSL modem and cut the power for some period of time. Then I connected an Ethenet cable to mac and checked Internet connection. The same message came. I called Verison and got connected with the guy who was talking so that I did not understand him totally. Eventually we were upset with each other. In a couple of days I called Verizon again and got the same person, who suggested me to take my mac to a repair shop.
Can somebody suggest me what is the problem and what to do next? I am new with Mac and just learning. Athough I used PC for several years.
Thank you,
Valery

MisterMe · #2 July 9th, 2007, 05:03 PM

Quote:

Originally Posted by Val703

...
Can somebody suggest me what is the problem and what to do next? I am new with Mac and just learning. Athough I used PC for several years.
Thank you,
Valery

I presume that you are not a native English speaker because I have a great deal of difficulty understanding you. However, you should be aware that MacOS X 10.4 supports PPPoE out of the box. Have you selected this protocol in the Network preferences pane? Have you typed-in the proper settings for your ISP?

Val703 · #3 July 9th, 2007, 05:54 PM

You are right. English is my second language and on the top of it I am new with Mac and I was not sure that I was doing anything right right. The guy from Verizon also was not a native English speaker, so we were talking like a deaf with a blind. The problem is that I really do not know if it is a problem of a computer or not. What I did:
In Network preferencies clicked Show/Built in Internet
Clicked PPPoE tab
Clicked Connect using PPPoE
Clicked Apply now
Then I was suggested to Turn the modem off and to shut down the computer
Then I restarted the modem and started the computer.
Then I went to Google and got : Internet could not find PPPoE server.

There are 3 possibilities:
I was not doing it properly
Mac is having a problem
there is a problem with connection

I am not sure which is which.

Thank you for you responce. I shall be grateful if you direct me which way to take.
Valery

sgould · #4 July 9th, 2007, 06:16 PM

Double check the Account Name and Password in the boxes on the PPPoE page. These should be the ones that Verizon gave you.

Val703 · #5 July 9th, 2007, 09:33 PM

I did and it came back with the box:
Internet connect
could not findPPPoE server
and
Configuration failed
Your computercould notconnect to Internet. Click OK and go backand changeyour network settingand try again.

Kees Buijs · #6 July 10th, 2007, 02:52 AM

Quote:

Originally Posted by Val703

I did and it came back with the box:
Internet connect
could not findPPPoE server
and
Configuration failed
Your computercould notconnect to Internet. Click OK and go backand changeyour network settingand try again.

Maybe try a wrong name / password to find out if the error stays, either the combination you have is wrong or check caps lock when entering. It looks like a configuration problem.

Good luck, Kees

ElDiabloConCaca · #7 July 10th, 2007, 10:28 AM

Is your Macintosh computer connected DIRECTLY to the DSL modem, or is it perhaps connected to a router instead of the modem?

Val703 · #8 July 10th, 2007, 06:44 PM

Eventually it was a configuration problem. I desided to call Verizon again and I was connected with a very nice guy. First nothing was coming out, but at the long last after going to utilities, changing a password and many other things my Mac got connnected to the Internet (sorry, I did not remember what he did). He said that my computer did not see the modem. I knew that the first guy was wrong sending me to a repair shop. There would be no use doing it. That is why I came to this forum - to get assured that I was right. Thank you guys.
However now I have another problem:
I was so glad that I got connection to Internet, that I started to download a software upgrades. 5 out of 7 were downloaded OK, but 2 were having errors. After rebooting a white acreen appeared with an apple and a spinning wheel. Well, it is already spinning for 2 hours.
Can anybody tell me what is that and how to solve that problem? As I told you I am new with Mac.
Thank you