HP printer error over network

J2D · #1 February 8th, 2008, 03:22 PM

I am posting this message here because I believe I have a network issue, but not entirely sure. I have a Macbook running 10.4 connected through airport to my router (Netgear FWG114p) and have recently connected an HP C6180 printer to the network via network cable. Installed driver and added printer via Bonjour without a problem. Now the crux of the matter, every time I try and print I get an error message: "process "mdns" unexpectedly stopped with status 1" and nothing else happens. I hooked up the printer to the Macbook with USB cable and it worked great. I had an old printer (HP 1115) connected to the network with USB cable to the print server without problems. I have done a manual uninstall/reinstall, rebooted network and all computers, printers etc. without any success. Although rare, I have found forums where others have had the same problem and no solutions are posted. Anybody with with any suggestions? I would like to get the network capability working because walking to the back of the house every time I want to print something is not really an exceptable alternative.

gsahli · #2 February 10th, 2008, 08:28 AM

This is almost certainly a driver issue, not a network issue.
You need a CUPS driver to use the OS X network print protocols. There's one included with OS X (Gimp-Print) for the 1115, but not for the C6180. Get the 3-part hpijs driver set:
http://www.linux-foundation.org/en/O...g/MacOSX/hpijs

J2D · #3 February 12th, 2008, 01:48 PM

Thanks gsahli for your reply, but unfortunately this did not solve the issue. I downloaded all 3 parts of the CUPS driver and installed them. I had to uninstall the old HP driver in order to be able to add the HP printer back with the Foomatic/hpijs driver. Once I did that, I tried printing and got the exact same error message as before "process mdns unexpectedly stopped...". Next I went to the network diagnostics from the printer utility. Network diagnostics was able to connect to the internet but not the server "Photosmart C6100 series [FA14C#}._pdl-datastream._tcp.local." and it went on to say this could be caused by problems with the server or an internet problem b/w this computer and the server. Again, I want to reiterate that I was able to print when the printer was connected directly to the computer just am unable to do so over the internet. Have any other suggestions or someone else want to weigh in? Thanks.

gsahli · #4 February 12th, 2008, 03:25 PM

I would try IP printing to see if it is Bonjour (mDNS=Bonjour) that is messed up. You can probably find the print server IP address and queue name (=port name) by pressing a button on the print server.

J2D · #5 February 16th, 2008, 08:41 AM

Yep. I tried that too. The print job hangs up and finally says it could not find the printer.

gsahli · #6 February 16th, 2008, 10:01 AM

Tell me the IP addresses of computer & printer. Since you are behind a router, they both need to be in the same subnet - which means: the first 3 parts of the IP address need to be the same, like 192.168.1.3 and 192.168.1.21.
Is it possible they aren't?

J2D · #7 February 19th, 2008, 12:56 PM

Apparently the computer and printer are on different subnets. The computer is 192.168.0.2 and the printer is at 192.168.1.10.

gsahli · #8 February 19th, 2008, 01:09 PM

Bingo.
You need to set up the print server to be in the same subnet. Is there anything else going on here? Do you have two routers by any chance?