Apple's Service

[supanatral]

Originally Posted by Satcomer

The moral of this story is if you be calm and level headed you can get more out of any tech support. If you go in the conversation demanding and ready to fight you will get nothing but headache.

That may be true, but today I found the webpage on apple's site to check up on the repair status of your machine and I found out the official count of how many times my notebook got booked in for repair. My notebook has been booked in 6 times and 4 out of 6 had repair work done on it. But at which point does this just become unreasonable? I only started getting angry after the fourth time of my notebook getting brought in.

I would also like to add that I bought my mac on November 18 so this is only within a 6-7 month period.

[Ferdinand]

3 months after I bought my iBook in 2004, there was something wrong (forgot what). I called AppleCare, and they just said that they'll send a box so I can ship it to them. Worked fine and flawlessly.