Aaaagrh! Apple Support (again)

voice- · #1 December 1st, 2003, 11:57 AM

Five weeks ago I recieved my PowerBook G4 15", excellent hardware, even if it arrived much later than I was told at the time I ordered (see sig for specs)
Three weeks ago I got the "yelllow spots" problem. Great! The Apple Support guys first denied it, said he never heard of the problem. I told him he had heard of the problem, he confirmed it as a common problem not 30 seconds later and said he'd take it in for repair.
After 2 weeks of arguing with the delivery companies (who hired each other to do the job) I finally shipped it off...
Now, half an hour ago I got it back, quick service on mich say. If only everything went as quickly...or should it?

Now there's a relatively deep scratch in the screen to the lower far right, it wasn't there before. Also, I marvel at their operation of REMOVING my illuminated keyboard. Dammit, I paid extra for that, now they are taking it away?

On the bill which came with the Mac on return there was a phonenumber, a non-existant one at that. So I tried calling the old number, only to not get any reply.

Dammit, when I send something to get it REPAIRED I expect it back in better condition than it was sent. Incompetence at its best...

So like the guys not getting their iPods fixed, I have to resort to spreading negative publicity about Apple, it seems to be the only way to get these people to listen.

UNIX X11 · #2 December 1st, 2003, 04:05 PM

wow... i hear apple support sucks... send it to compUSA or something

voice- · #3 December 1st, 2003, 04:50 PM

Sure, you find me a CompUSA store in Norway which'll replace the screen Apple has damaged and the keyboard they stole, and I'll be more than happy to take it there...

UNIX X11 · #4 December 1st, 2003, 04:51 PM

umm... grr

**fryke** · #5 December 2nd, 2003, 06:38 PM

That's why I don't like sending stuff back by mail. I like going to the store, actually. Picking up my 'repaired' hardware, I'm testing it _there_, on the spot. And if something's still wrong, I make them do it right _then_.

Well... That said, this iBook had a heavy start. I mail-ordered it (which I usually don't). It came, was fine, but after a short while started to snap. It just went into sleep-mode. And wouldn't wake up after that. Even with power connected. Sent it back - and had a new one two days later. Now THAT was a service I liked.

But then... This time, with a NEW iBook, the problem was different. Sometimes, it would just shutdown. Totally. Something about the battery, you'd think, but it'd also happen when connected to power.

Well... The third iBook, then, was perfect. It was only sad that it took Apple three iBooks to make me happy. ;-)

Well... I'd try to solve your problems with the hardware and shout a bit about it. You might gonna get some extra service, even.

voice- · #6 December 3rd, 2003, 08:51 AM

Yeah, they are sending a car to pick it up, unfortunately, since Apple hires some company which hires a local company to do the job, I have absolutely no idea when they come by...not even which DAY...

tobiko · #7 March 22nd, 2004, 09:20 PM

Wow i am really suprised you had such bad support. Apple has been great for me i am in the US and on the east coast it takes them about 3 or 4 days for me to get my computer off and get it back.

voice- · #8 March 26th, 2004, 01:11 AM

My powerbook has been gone for 3 weeks today, and Apple doesn't know where it is, but they do say it's gonna take another week...