Stupid Apple store employees

033 · #1 March 3rd, 2004, 02:03 PM

I bought an iTrip yesterday. I asked the guy that rang it up, are you sure this works with the 3rd gen Ipod. "Yes". I walked out of the store and only got a block away when I still wasn't sure. I came in and asked one more person. I directly said, "are you sure this works because I DONT want to go home and not have it fit in my iPod." Well I get home and it's the iTrip for the old iPod. I wasted 45 minutes yesterday and now I have to go back. I was so heated last night. I just need to vent.

This was at the Apple Store in San Francisco which opened February 28th.

dlloyd · #2 March 3rd, 2004, 02:08 PM

Well, although it's not very smart of Apple to hire non-knowledgeable employees, I'm kind of surprised you didn't notice that yourself, I believe it's printed right there on the box... (the iPod version the iTrip works with)

033 · #3 March 3rd, 2004, 02:09 PM

I did notice. But the guy said "it works with ALL" then there was an iPod with the buttons like mine and it fit... so I figured the top was the same. I ordered it from Griffin over the weekend and they declined my card for some stupid reason. So I figured rather than trying again, i'd just buy it in person.

dlloyd · #4 March 3rd, 2004, 02:11 PM

Well, the top should be the same. Weird. There are only two versions, the iTrip for 1st and 2nd gens, and the one for 3rd generation iPods. So I guess somewhere there must have been a mixup

nb3004 · #5 March 3rd, 2004, 08:34 PM

i dont like the apple store employees much, good thing the stores are sweet

bobbo · #6 April 12th, 2004, 09:25 PM

I had an experience like that with an Apple Phone employee. I called up to ask why there was no cube animation when I fast user switched. "Is it because my iMac G3 can't support Quartz Extreme?" I asked. The person on the other end seemed stunned. "We make QUARTZ?? Are you sure?" "well yes, the animations in Panther, aren't they Quartz Extreme?" (pause) "Oh right, yes, your computer can't support it." Grr.

Darkshadow · #7 April 13th, 2004, 06:37 PM

Err...why didn't you bring your iPod with you when you went to buy it? Then you would have known (or at least, you could have shown the iPod to the guy you were asking).

Sure, you still would have to wait until you got home to use it, but it probably would have been helpful.

karavite · #8 April 24th, 2004, 10:39 AM

I'm with 033, service and knowledge these days is completely down the tubes. The rare times I run into a store employee (at ANY store) who knows their stuff, I either tell them they are great and/or tell their managers how great they are. You know these people are going somewhere in life.