Notice for Macosx.com Email Account Holders

**ScottW** · #1 March 17th, 2009, 11:35 AM

If you have a macosx.com email account, please note that it is a requirement that you use your FULL email address as your login ID, vs just your username. This is for both POP/IMAP and outgoing SMTP Auth.

Thanks.

Scott

andychrist · #2 March 17th, 2009, 12:23 PM

Does that have anything to do with mail.macosx.com being unavailable right now? I keep getting a password prompt/rejection in Apple Mail.

Entered my full address on RoundCube Webmail, which works for me there, but Apple Mail is still down, despite my having changed my user name to my full email address.

**ScottW** · #3 March 17th, 2009, 01:10 PM

Yes, it's available and functioning fine. You just need to change your login (not your password) to your full email address and this applies to your SMTP settings as well.

**Giaguara** · #4 March 17th, 2009, 01:54 PM

I was just about to ask...

andychrist · #5 March 17th, 2009, 02:29 PM

Okay now, found the SMTP setting.

Scott, why didn't [don't] you just email every macosx.com account holder with the new settings info?

macbri · #6 March 17th, 2009, 04:17 PM

heh heh, nice one Andy

**ScottW** · #7 March 17th, 2009, 06:27 PM

a) Your assuming that people would get the email.

b) It was an emergency change and had to be done w/o any planning, so no notification could be given. Other than online.

c) Less than 5% of the active users using the email accounts appear to be using the "shortname", vs the full email address.

Scott

**Cheryl** · #8 March 17th, 2009, 06:29 PM

I checked here first when Mail gave me the same message that andychrist got.

After changing Mail's account preferences, you need to quit Mail, then launch it. The changes will take hold and you will get your mail.

The Following 2 Users Say Thank You to ScottW For This Useful Post:
ocracokewaves (March 17th, 2009), ora (March 18th, 2009)

The Following User Says Thank You to ScottW For This Useful Post:
Giaguara (March 17th, 2009)