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TICKET ARCHIVE -> Aol Crash When Launching

desdanova - Jul 11, 2005 - 10:37 pm

Whenever I launch AOL the splash screen opens, then I see the message "Initializing...". Just after the message appears the application crashed and the standard OSX dialog appears with: "The application AOL has unexpectedly quit. "

This has just started happening. I have re-installed AOL for OSX, but this did not help.

Thank you,

John

earthsaver - Jul 11, 2005 - 11:28 pm

I suggest trashing AOL preferences from your Home>Library>Preferences folder and trying again. If it works, I then suggest considering using the AOL Service Assistant to transfer your data to the Apple applications and using them instead of AOL for your full Internet experience. Are you open to such wild possibilities?

- Ben

desdanova - Jul 12, 2005 - 12:16 am

Ben,

I ran Disk Utility and repaired permissions. Then I trashed the preferences. No joy. Same symptom.

earthsaver - Jul 12, 2005 - 8:59 am

What about reinstalling the application or trying to run it while logged in as a different user?

- Ben

desdanova - Jul 12, 2005 - 11:23 pm

Reinstalled AOL and it crashed when Initializing Databases.

Created a new user, logged in him. AOL crashed as usual.

earthsaver - Jul 13, 2005 - 9:17 am

Seems to be some problem with one of the other files associated with AOL. In Mac OS X, they're stored in the Users>Shared folder. I don't know which file, though.

- Ben

desdanova - Jul 14, 2005 - 1:06 am

Oh happy day. I backed up, then removed Users>Shared>America Online. AOL launches and signs in! Now I need to find the file (s) that is bad.

Thank you for your help.