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TICKET ARCHIVE -> Asdl Modem Woes
JakeRoos - Aug 23, 2005 - 5:42 pm
Hi,
I switched from dial-up to broadband (temporarily) for the first time today. I used an ASDL USB modem provided by the ISP, a BT Voyager 105. I installed the drivers, restarted and configured the modem and was surfing right away, no problems.
The first thing I did (after watching the King Kong movie preview) was (stupidly as it turns out) was catch up on some hefty software patches I was overdue for. I updated to:
Java 1.4.2 Update 2
iPhoto 4.9
iTunes 5.0.4
Mac OS X 10.3.9 (from 10.3.1)
Then I restarted. when I had restarted, my broadband had stopped working. In 'Network' in system preferences, the Voyager 105 modem no longer showed on the 'Show' list and in 'Network Port Configurations' Voyager 105 was there but greyed-out and could not be enabled.
From what I can see on 'Internet Connect' and in System Prefs > Network > Show > 'Network Status', the modem is there but unconfigured, but all the options to configure it are greyed out and I can't access them.
Help! Why has this update stopped me from configuring my modem?? The modem drivers are supposedly for all versions of OS X and I've tried a reinstall of these and multiple reboots. Can I undo the OS X update to fix this?
Cheers
Jake
I switched from dial-up to broadband (temporarily) for the first time today. I used an ASDL USB modem provided by the ISP, a BT Voyager 105. I installed the drivers, restarted and configured the modem and was surfing right away, no problems.
The first thing I did (after watching the King Kong movie preview) was (stupidly as it turns out) was catch up on some hefty software patches I was overdue for. I updated to:
Java 1.4.2 Update 2
iPhoto 4.9
iTunes 5.0.4
Mac OS X 10.3.9 (from 10.3.1)
Then I restarted. when I had restarted, my broadband had stopped working. In 'Network' in system preferences, the Voyager 105 modem no longer showed on the 'Show' list and in 'Network Port Configurations' Voyager 105 was there but greyed-out and could not be enabled.
From what I can see on 'Internet Connect' and in System Prefs > Network > Show > 'Network Status', the modem is there but unconfigured, but all the options to configure it are greyed out and I can't access them.
Help! Why has this update stopped me from configuring my modem?? The modem drivers are supposedly for all versions of OS X and I've tried a reinstall of these and multiple reboots. Can I undo the OS X update to fix this?
Cheers
Jake
Cheryl - Aug 23, 2005 - 8:25 pm
Jake,
My name is Cheryl and I will be assisting you. When you restarted the computer - did you also try unplugging the modem, let it sit for five minutes, then plug it back in?
This is how to reset the modem.
Also, go to Home>Library>Preferences. Trash the following files:
com.apple.internetconfig.plist
com.apple.internetconfigpriv.plist
com.apple.internetconnect.plist
com.apple.internetpref.plist
Empty the trash, now give it a try. See if you can configure the modem first.
If this does not help, then you will need to delete the modem files and do a fresh install of the modem software.
Let me know how you do.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
My name is Cheryl and I will be assisting you. When you restarted the computer - did you also try unplugging the modem, let it sit for five minutes, then plug it back in?
This is how to reset the modem.
Also, go to Home>Library>Preferences. Trash the following files:
com.apple.internetconfig.plist
com.apple.internetconfigpriv.plist
com.apple.internetconnect.plist
com.apple.internetpref.plist
Empty the trash, now give it a try. See if you can configure the modem first.
If this does not help, then you will need to delete the modem files and do a fresh install of the modem software.
Let me know how you do.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
JakeRoos - Aug 24, 2005 - 2:58 am
Hi Cheryl,
I tried the disconnection - no luck
I trashed those files, but to no avail (note that the file com.apple.internetconfigpriv.plist wasn't there to delete)
I tried a software unistall, which did seem to remove all evidence of the USB modem from the computer, but when I reinstalled the drivers I was back to the same place again - the modem appears on my system, but I can't make it's port active.
Under 'Network Status' on system prefs, the Voyager modem appears on a list, and it says 'Voyager 105 is configured but not connected. Voyager 105 is set to dial 0,38. Connect Automatically is selected'. There's a red light beside it.
And I got my acronym wrong, it's ADSL of course :-)
Further guidance appreciated!
I tried the disconnection - no luck
I trashed those files, but to no avail (note that the file com.apple.internetconfigpriv.plist wasn't there to delete)
I tried a software unistall, which did seem to remove all evidence of the USB modem from the computer, but when I reinstalled the drivers I was back to the same place again - the modem appears on my system, but I can't make it's port active.
Under 'Network Status' on system prefs, the Voyager modem appears on a list, and it says 'Voyager 105 is configured but not connected. Voyager 105 is set to dial 0,38. Connect Automatically is selected'. There's a red light beside it.
And I got my acronym wrong, it's ADSL of course :-)
Further guidance appreciated!
Cheryl - Aug 24, 2005 - 9:23 am
Jake,
I am confused. ADSL is not a dial up connection. Unless your ISP has things set up differently, it is an always on connection.
Follow these directions - note that you have to disconnect the modem from the computer while installing.
Download the file BT Broadband 105 MAC.sit to a temporary folder on your Hard Disk drive from here:
ADSL driver
Uninstall the current drivers from your Macintosh. This is achieved by double clicking on the application Uninstall this is under Macintosh HD/Application/BT Voyager 105 ADSL Modem. Follow the on screen instructions
Create a new folder on your Hard Disk drive - e.g. Voyager Drivers
Unstuff the downloaded file BT Broadband 105 MAC.sit to the new folder you have created (you will need to use an unzip utility such as stuffit to perform this function.)
Ensure that the USB cable between the Voyager 105 modem and Macintosh is disconnected
Navigate to the new folder Voyager Drivers and double click on the file BT Installer.app
Follow the on-screen instructions plugging in the blue USB cable when prompted.
At the end of the installation, restart your Macintosh
When your Macintosh has restarted you will need to configure the modem. Open the application Internet Connect.
From the configuration menu select BT Voyager 105
To Edit your Username Click the Edit.. button
(Mac 10.3 customers need to double click the System Preferences icon in the dock and then select Network)
The Network window will appear. Select the PPP tab.
Enter the username in the format shown, where your=firstname and name=surename.
Enter the Password BT
Tick the option Save Password
Click Apply and Close the Network Window. You will be returned to the Internet Connect application
Click Connect to make a connection and surf the internet.
Let me know if this works.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
I am confused. ADSL is not a dial up connection. Unless your ISP has things set up differently, it is an always on connection.
Follow these directions - note that you have to disconnect the modem from the computer while installing.
Download the file BT Broadband 105 MAC.sit to a temporary folder on your Hard Disk drive from here:
ADSL driver
Uninstall the current drivers from your Macintosh. This is achieved by double clicking on the application Uninstall this is under Macintosh HD/Application/BT Voyager 105 ADSL Modem. Follow the on screen instructions
Create a new folder on your Hard Disk drive - e.g. Voyager Drivers
Unstuff the downloaded file BT Broadband 105 MAC.sit to the new folder you have created (you will need to use an unzip utility such as stuffit to perform this function.)
Ensure that the USB cable between the Voyager 105 modem and Macintosh is disconnected
Navigate to the new folder Voyager Drivers and double click on the file BT Installer.app
Follow the on-screen instructions plugging in the blue USB cable when prompted.
At the end of the installation, restart your Macintosh
When your Macintosh has restarted you will need to configure the modem. Open the application Internet Connect.
From the configuration menu select BT Voyager 105
To Edit your Username Click the Edit.. button
(Mac 10.3 customers need to double click the System Preferences icon in the dock and then select Network)
The Network window will appear. Select the PPP tab.
Enter the username in the format shown, where your=firstname and name=surename.
Enter the Password BT
Tick the option Save Password
Click Apply and Close the Network Window. You will be returned to the Internet Connect application
Click Connect to make a connection and surf the internet.
Let me know if this works.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
JakeRoos - Aug 24, 2005 - 1:32 pm
Hi Cheryl,
These instructions you've given me came with the modem also, and I followed them originally, and successfully. I was surfing the web no problem using my broadband service.
It failed when I installed the patches I described earlier and rebooted. I have uninstalled the modem drivers and repeated the whole procedure from scratch, but it has the same result.
The modem appears in 'Internet Connect'. I go to System Prefs > Network. The modem shows on 'Network Status' here but nothing happens when I highlight it and click configure. It doesn't appear in the 'Show' list. If I go to 'Network Port Configurations' Voyager 105 is in the port list and not checked 'on'. It's greyed out and I am not allowed to turn it on. There is seemly nothing I can do to configure the modem and make it work. The only thing I can think of is that there is a bug in OS 10.3.9 that is causing the problem, which is why it failed with after the software update.
Jake
These instructions you've given me came with the modem also, and I followed them originally, and successfully. I was surfing the web no problem using my broadband service.
It failed when I installed the patches I described earlier and rebooted. I have uninstalled the modem drivers and repeated the whole procedure from scratch, but it has the same result.
The modem appears in 'Internet Connect'. I go to System Prefs > Network. The modem shows on 'Network Status' here but nothing happens when I highlight it and click configure. It doesn't appear in the 'Show' list. If I go to 'Network Port Configurations' Voyager 105 is in the port list and not checked 'on'. It's greyed out and I am not allowed to turn it on. There is seemly nothing I can do to configure the modem and make it work. The only thing I can think of is that there is a bug in OS 10.3.9 that is causing the problem, which is why it failed with after the software update.
Jake
Cheryl - Aug 24, 2005 - 4:13 pm
Jake,
Thank you for explaining further. I had to make sure that that was the procedure you used.
Did you use Disk Utility (in applications>utilities) to repair permissions after all those update installs?
The only way to revert back to 10.3.8 is to re-install OS 10.3 using the Archive and preserve method, repair permissions, then install the combo update that takes you just to 10.3.8.
http://www.apple.com/support/downloa...1038combo.html
Then repair permissions again.
Doing an Archive and preserve will not touch the programs you have installed, nor will it touch your home folder. It will take the old system folder and rename it previous system folder.
You will need to open previous system folder>Library and compare the old Library with the new one on your hard drive. In particular you must double check Applications Support, Fonts, Internet Plugins, and Receipts, moving from the old to the new your third party files, etc.
To do the archive install:
Start up from your Mac OS X 10.3 Install Disc 1.
Select your language. The Welcome to the Mac OS X Installer window appears.
Click Continue. The Important Information window appears.
After reading or printing the information, click Continue. The Software License Agreement window appears.
After reading or printing the information, click Continue.
An agreement sheet appears. If you agree with the license agreement, click Agree. The Select a Destination window appears.
Click the volume that you wish to install to.
Click Options. The installation options sheet appears.
Select Archive and Install.
Select the volume which already has Mac OS X installed.
You should also select Preserve Users and Network Settings, to preserve network and Home directory settings.
Click OK.
Click Continue to begin the installation.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Thank you for explaining further. I had to make sure that that was the procedure you used.
Did you use Disk Utility (in applications>utilities) to repair permissions after all those update installs?
The only way to revert back to 10.3.8 is to re-install OS 10.3 using the Archive and preserve method, repair permissions, then install the combo update that takes you just to 10.3.8.
http://www.apple.com/support/downloa...1038combo.html
Then repair permissions again.
Doing an Archive and preserve will not touch the programs you have installed, nor will it touch your home folder. It will take the old system folder and rename it previous system folder.
You will need to open previous system folder>Library and compare the old Library with the new one on your hard drive. In particular you must double check Applications Support, Fonts, Internet Plugins, and Receipts, moving from the old to the new your third party files, etc.
To do the archive install:
Start up from your Mac OS X 10.3 Install Disc 1.
Select your language. The Welcome to the Mac OS X Installer window appears.
Click Continue. The Important Information window appears.
After reading or printing the information, click Continue. The Software License Agreement window appears.
After reading or printing the information, click Continue.
An agreement sheet appears. If you agree with the license agreement, click Agree. The Select a Destination window appears.
Click the volume that you wish to install to.
Click Options. The installation options sheet appears.
Select Archive and Install.
Select the volume which already has Mac OS X installed.
You should also select Preserve Users and Network Settings, to preserve network and Home directory settings.
Click OK.
Click Continue to begin the installation.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
JakeRoos - Aug 25, 2005 - 2:49 pm
Hi Cheryl - problem solved. The problem was being caused by a USB hub - for some reason it was preventing the modem from being configured. I've connected the modem directly to the computer and it's working now. Thanks for all your help!
Best regards
Jake
Best regards
Jake
Cheryl - Aug 25, 2005 - 8:05 pm
Jake,
I did not know you were connecting the modem to a hub. The hub will not direct the internet signals.
This is one problem that would have been solved quicker if I was sitting in front of your computer to see the setup.
I am glad you have things working without a reinstall.
--------
Thank you for using MacOSX.com !
Cheryl
I did not know you were connecting the modem to a hub. The hub will not direct the internet signals.
This is one problem that would have been solved quicker if I was sitting in front of your computer to see the setup.
I am glad you have things working without a reinstall.
--------
Thank you for using MacOSX.com !
Cheryl
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