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TICKET ARCHIVE -> Backup - Quickpicks Problem
gfidias - Apr 23, 2005 - 3:59 am
Hi,
I installed backup 2.0.2. It works OK but some of the quickpicks worked only once. Now if I choose the 'excel files in home folder' or 'word files...' it doesn't find any files. I deleted the relevant plist file, I reinstalled... to no avail. Note that I am the only user with this problem. Other accounts work normally. I have administrator privileges and I have run 'repair disk permissions'.
Any ideas?
thanks
gfidias
I installed backup 2.0.2. It works OK but some of the quickpicks worked only once. Now if I choose the 'excel files in home folder' or 'word files...' it doesn't find any files. I deleted the relevant plist file, I reinstalled... to no avail. Note that I am the only user with this problem. Other accounts work normally. I have administrator privileges and I have run 'repair disk permissions'.
Any ideas?
thanks
gfidias
Cheryl - Apr 23, 2005 - 3:33 pm
George,
My name is Cheryl and I will be assisting you. Can you check one thing?
Go to Home>Library and see if those files you want to back up are in the Library folder. Under QuickPick, Backup will not see those files if they are in the Library folder.
QuickPicks looks in the document folder in your home folder only, and it does not look anywhere else.
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
My name is Cheryl and I will be assisting you. Can you check one thing?
Go to Home>Library and see if those files you want to back up are in the Library folder. Under QuickPick, Backup will not see those files if they are in the Library folder.
QuickPicks looks in the document folder in your home folder only, and it does not look anywhere else.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
gfidias - Apr 24, 2005 - 2:37 am
Hi Cheryl,
Thank you for responding.
The files I want to back up are all arranged in subfolders under home > documents.
When I first used Backup 2.0.2, right after installing it, it could see the *.doc and *.xls files. I unchecked this option and two days later I rechecked it and then I noticed that it couldn't see these files any more.
Thanks again
gfidias
Thank you for responding.
The files I want to back up are all arranged in subfolders under home > documents.
When I first used Backup 2.0.2, right after installing it, it could see the *.doc and *.xls files. I unchecked this option and two days later I rechecked it and then I noticed that it couldn't see these files any more.
Thanks again
gfidias
Cheryl - Apr 24, 2005 - 6:48 am
George,
Can you explain to me what happens when it doesn't see these files? Do you get an error message? What does it say? Does BackUp complete the backup?
Are you backing up to .Mac or a different hard drive or CD/DVD?
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Can you explain to me what happens when it doesn't see these files? Do you get an error message? What does it say? Does BackUp complete the backup?
Are you backing up to .Mac or a different hard drive or CD/DVD?
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
gfidias - Apr 24, 2005 - 10:19 am
Backup completes succesfully. Everything gets backed up but the word and excel files. When I choose those using the relevant quickpicks, for a split second, there appears the 'search' animated icon at the top right of the window, it then disappears and the info drawer shows that no file has been found.
I can add those files manually but not using the quickpick option.
No messages, no errors. I can succesfully backup to a drive or .mac. It is just that the program 'thinks' there are no word and excel files.
gfidias
I can add those files manually but not using the quickpick option.
No messages, no errors. I can succesfully backup to a drive or .mac. It is just that the program 'thinks' there are no word and excel files.
gfidias
Cheryl - Apr 24, 2005 - 2:12 pm
George,
I have been researching your problem and have found that others are experiencing the same problem. What seems to be the problem is that BackUp looks at the folder, looks for new files and just doesn't.
There has been several work arounds, but I think there is one that you can use.
Open Backup, and rather than using the Quickpicks of Works documents, click on the plus button, then point it to documents (the folder in Home folder). Select choose.
Now your documents folder - the entire folder will be backed up. This is where you should save all your Excel and Word documents.
I was having trouble with BackUp as it would find a corrupt file, and then quit without warning and no dialog box. Hopefully, there will be an update on Backup soon.
You can provide feedback on Backup. When it is open, go to the Backup Menu and select Provide BackUp Feedback and let those at Apple know your experience and what you would like to see in the next version.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
I have been researching your problem and have found that others are experiencing the same problem. What seems to be the problem is that BackUp looks at the folder, looks for new files and just doesn't.
There has been several work arounds, but I think there is one that you can use.
Open Backup, and rather than using the Quickpicks of Works documents, click on the plus button, then point it to documents (the folder in Home folder). Select choose.
Now your documents folder - the entire folder will be backed up. This is where you should save all your Excel and Word documents.
I was having trouble with BackUp as it would find a corrupt file, and then quit without warning and no dialog box. Hopefully, there will be an update on Backup soon.
You can provide feedback on Backup. When it is open, go to the Backup Menu and select Provide BackUp Feedback and let those at Apple know your experience and what you would like to see in the next version.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
gfidias - Apr 25, 2005 - 5:28 am
Thank you, I'll do as you say, I'll just add the files manually. Not the whole home folder though, it's about 4.5 Gb 
After all the questions I've posted, I'd like to know:
In windows, if I experience some problem, I know I can usually find a solution by searching in:
- system32 folder
- the application's folder (for .ini's etc.)
- the registry
I fail to understand what to look for in mac. Is there a similar approach? 'Till now the only thing I have found out is to delete the user account and recreate it to bypass whatever is corrupt (?). This is just not right. And having to change the permissions of 4.5 Gb of files is such a headache.
gfidias
After all the questions I've posted, I'd like to know:
In windows, if I experience some problem, I know I can usually find a solution by searching in:
- system32 folder
- the application's folder (for .ini's etc.)
- the registry
I fail to understand what to look for in mac. Is there a similar approach? 'Till now the only thing I have found out is to delete the user account and recreate it to bypass whatever is corrupt (?). This is just not right. And having to change the permissions of 4.5 Gb of files is such a headache.
gfidias
Cheryl - Apr 25, 2005 - 7:29 am
George,
Mac OS X is a Unix based system. You can work in Terminal or single User and use the command line to find the problems and correct them, but this means knowing the Unix command lines. Which is just as tricky as going into the registry of a Windows machine.
Usually using Disk Utility to repair permissions or using a third party utility such as Disk Warrior will correct the problems in one sweep. Also trashing the preference file of the specific application/program usually fixes problems with that program. It helps to have all the symptoms, what was installed or uninstalled just before the problem in order to pin point the cause.
In any case, Mac or Windows, it is hard to pinpoint the corrupt file without a trial and error method, especially when it affects the entire folder of a user. Creating a new user and testing that way, can determine whether it is system wide or just the user.
As in any computer, it is just as hard to determine whether it is a software problem or hard ware. Remember that a computer is just a machine using 1 and 0 to do our commands.
May I suggest doing a backup of the files from that user that are not used on a regular basis. This will slim down the folder and give room on the hard drive for the next big project. Once you have these files backed up on a CD/DVD, you can trash the file on the drive.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Mac OS X is a Unix based system. You can work in Terminal or single User and use the command line to find the problems and correct them, but this means knowing the Unix command lines. Which is just as tricky as going into the registry of a Windows machine.
Usually using Disk Utility to repair permissions or using a third party utility such as Disk Warrior will correct the problems in one sweep. Also trashing the preference file of the specific application/program usually fixes problems with that program. It helps to have all the symptoms, what was installed or uninstalled just before the problem in order to pin point the cause.
In any case, Mac or Windows, it is hard to pinpoint the corrupt file without a trial and error method, especially when it affects the entire folder of a user. Creating a new user and testing that way, can determine whether it is system wide or just the user.
As in any computer, it is just as hard to determine whether it is a software problem or hard ware. Remember that a computer is just a machine using 1 and 0 to do our commands.
May I suggest doing a backup of the files from that user that are not used on a regular basis. This will slim down the folder and give room on the hard drive for the next big project. Once you have these files backed up on a CD/DVD, you can trash the file on the drive.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
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