Ticket Options

Question Details

TICKET ARCHIVE -> Beach Ball Mail App Os-x

bbspielplatz - Aug 14, 2005 - 7:56 am

I am writing this for my mother who is 80 years old and a new Mac user, living about 7000 miles away!

2 days ago her mail app got hung up, I believe. When she clicks on "new" the beach ball comes up. It seems she can receive mail and also send (via hitting reply), though according to her, she cannot check the trash, sent or out boxes.

She is on Panther, iMac, using the build in analog modem in dial-up mode. Currently very flustered!

I do not think her Mac itself is the problem as she can work on it as usual. The beach ball is only in the mail app.

Any ideas?

Thx from trusty daughter PKay

philippe99 - Aug 14, 2005 - 11:41 am

Pkay, welcome on macosx.com
Could you suggest to your Mom:

(1) Rebuild the Mail.app database.
For each account under the Inbox....
a. select the account in question,
b. then go to the "Mailbox" menu and select "Rebuild"

(2) Repair permissions of the drive
(must be admin)
Launch Applications/Utilities/DiskUtility
On the left pane, select the drive
On the right, select the First Aid (or SOS) tab
Then click on repair permissions and let run; don not worry about messages like " new permissions...."
Quit DiskUtility
Shutdown and reboot

Regards
Philippe

bbspielplatz - Aug 14, 2005 - 1:57 pm

Hey Philippe!

Did a set-by-set with my Mom.
Everything is back to normal, so it seems. So mucho thanks on that!!!

fyi: the hang up was apparently in the address book app. Everytime she wanted to select my address she got the beach ball.

Honestly appreciate your quickness in the reply. Was hard from my view to actually see where the problem was and needed pro-support.

Best always, PKay

philippe99 - Aug 14, 2005 - 3:17 pm

Pkay, happy to hear that Mom can send again new emails to her daughter ;-)
Thank you for using macosx.com
Regards
Philippe