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TICKET ARCHIVE -> Cannot Find Hardrive On Imac
rcq256 - May 18, 2005 - 2:15 pm
I was running my IMac Pedestal computer under the System 9 layer (I have OSX) on the machine. I left the computer on and when I returned to it I could not get it to reboot. I have the flashing ? indicating that it cannot find the harddrive. I have tried restarting the computer holding the option key and it did not produce a harddrive icon.
Any ideas would be gratefully appreciated.
Any ideas would be gratefully appreciated.
Cheryl - May 18, 2005 - 8:42 pm
Peter,
My name is Cheryl and I will be assisting you.
Locate your OS X CD and insert it in the computer. You may need to start up the computer - then insert the CD. Then immediately hold down the C key.
The computer should start up with the CD. Do not click on the installer screen. Instead, go to the Installer Menu and select Disk Utility.
When that opens, click on the second icon at the left, then click on Repair Disk at the bottom right.
Watch the activity screen. If it shows repairs being done, you will need to click on the Repair Disk button again. You want to make sure it finds all the problems and repairs them. You want to see Appears Okay.
When done, click on the Repair Permissions button. Then quit Disk Utility and restart the computer.
You should be able to start up correctly.
By the way, I hope you were not using Norton Utilities on the drive.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
My name is Cheryl and I will be assisting you.
Locate your OS X CD and insert it in the computer. You may need to start up the computer - then insert the CD. Then immediately hold down the C key.
The computer should start up with the CD. Do not click on the installer screen. Instead, go to the Installer Menu and select Disk Utility.
When that opens, click on the second icon at the left, then click on Repair Disk at the bottom right.
Watch the activity screen. If it shows repairs being done, you will need to click on the Repair Disk button again. You want to make sure it finds all the problems and repairs them. You want to see Appears Okay.
When done, click on the Repair Permissions button. Then quit Disk Utility and restart the computer.
You should be able to start up correctly.
By the way, I hope you were not using Norton Utilities on the drive.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
rcq256 - May 25, 2005 - 12:38 am
Thank you Cheryl but it dies not appear to be successful. Initially the old "happy hardrive" of the System 9 era shows up and then appears to break apart. Then I received a DOS-like message that says:
panic(cpu 0): init died
State at Last Exception
Latest stack backtrace for cpu 0:
Backtrace:
0x00081450 0x000017f0 0x00027e88 0x001829b4 0x00092bc8 0xdb0f6eab
Proceeding back via exception chain:
Exception state (sv=0x1487e000)
PC=0x7000535C; MSR=0x0000f030; DAR=0x80008aa4; DSISR=0x40000000; LR=0x7000526c; R1=0xbffffe50; XCP=0x00000030 (0xC00 - System call)
Kernel version:
Darwin Kernel Version 5.3.2:
Fri Mar 29 01:34:01 PST 2002; root:xnu/xnu-201.37.2obj~1/RELEASE_PPC
Debugger (panic)
Waiting for remote debugger connection.
Options..... Type
--------------- ------
continue 'c'
reboot...... 'r'
No keys responded to the message and I had to shut down the computer with the I/O switch.
This makes me think my Mac is sicker than I thought. Any ideas?
Pete
panic(cpu 0): init died
State at Last Exception
Latest stack backtrace for cpu 0:
Backtrace:
0x00081450 0x000017f0 0x00027e88 0x001829b4 0x00092bc8 0xdb0f6eab
Proceeding back via exception chain:
Exception state (sv=0x1487e000)
PC=0x7000535C; MSR=0x0000f030; DAR=0x80008aa4; DSISR=0x40000000; LR=0x7000526c; R1=0xbffffe50; XCP=0x00000030 (0xC00 - System call)
Kernel version:
Darwin Kernel Version 5.3.2:
Fri Mar 29 01:34:01 PST 2002; root:xnu/xnu-201.37.2obj~1/RELEASE_PPC
Debugger (panic)
Waiting for remote debugger connection.
Options..... Type
--------------- ------
continue 'c'
reboot...... 'r'
No keys responded to the message and I had to shut down the computer with the I/O switch.
This makes me think my Mac is sicker than I thought. Any ideas?
Pete
Cheryl - May 25, 2005 - 7:54 am
Peter,
The next step is to locate your Hardware Test CD. It may be on the Additional software CD that came with your iMac.
Insert the CD, and start up Hardware Test. Make sure you unplug all the extra devices you have connected to the computer - including speakers, printers and external drives.
With the report that comes up, call the Apple Support and let them know of the results of that test report.
If the Hardware Test comes up with no problems, it is a software problem. Let me know the results. I will continue to work with you until the problem is solved.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
The next step is to locate your Hardware Test CD. It may be on the Additional software CD that came with your iMac.
Insert the CD, and start up Hardware Test. Make sure you unplug all the extra devices you have connected to the computer - including speakers, printers and external drives.
With the report that comes up, call the Apple Support and let them know of the results of that test report.
If the Hardware Test comes up with no problems, it is a software problem. Let me know the results. I will continue to work with you until the problem is solved.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
rcq256 - May 27, 2005 - 9:17 am
Thank you Cheryl,
I will try it out this weekend.
Pete
I will try it out this weekend.
Pete
rcq256 - May 30, 2005 - 12:27 pm
Tried out the Hardware test and everything checked out fine. Any other suggestions?
Pete
Pete
Cheryl - May 30, 2005 - 11:34 pm
Peter,
since the hardware test came through with no problems, the kernel panic you are experiencing is due to something attached to the computer.
Unplug the speakers, any firewire drives, and the hub if you have them. Just leave the keyboard and mouse connected.
Now start up the computer and immediately hold down the Option key.
You should see two different folders to start up with: the OS 9 and the OS X. Select your choice, then click on the arrow at the right.
If everything starts up fine, then one of the devices you unplugged is the culprit. Sometimes OS X can be picky.
Did you install additional memory in the iMac? That might be the cause. Removing the memory stick, then starting the computer should correct the problem.
If that does not correct things, I recommend you invest in Disk Warrior or TechTool Pro. With the CD of one of those programs, start up the computer and have it run the tests, fixing all the problems it finds.
The last suggestion is to do a clean install of the OS. Use the OS 9 CD to start up the computer, and in the second screen should be options. Click on that do to a clean install of the OS.
Let me know if this solves the problem.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
since the hardware test came through with no problems, the kernel panic you are experiencing is due to something attached to the computer.
Unplug the speakers, any firewire drives, and the hub if you have them. Just leave the keyboard and mouse connected.
Now start up the computer and immediately hold down the Option key.
You should see two different folders to start up with: the OS 9 and the OS X. Select your choice, then click on the arrow at the right.
If everything starts up fine, then one of the devices you unplugged is the culprit. Sometimes OS X can be picky.
Did you install additional memory in the iMac? That might be the cause. Removing the memory stick, then starting the computer should correct the problem.
If that does not correct things, I recommend you invest in Disk Warrior or TechTool Pro. With the CD of one of those programs, start up the computer and have it run the tests, fixing all the problems it finds.
The last suggestion is to do a clean install of the OS. Use the OS 9 CD to start up the computer, and in the second screen should be options. Click on that do to a clean install of the OS.
Let me know if this solves the problem.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
rcq256 - Jun 2, 2005 - 8:04 am
Thank you Ceryl for your patience and efficiency. I will try it out this evening (Thursday).
Pete
Pete
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