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TICKET ARCHIVE -> Cant Send Email

michelled - Jul 19, 2005 - 10:19 am

Hi, I have being using entourage to send and recieve my emails. All of a sudden i can not send emails but i can still recieve them. I have talked to my email host and they have said nothing has changed. I can not figure this out. It has now been going on 3 weeks.
Any help?

Jeremie - Jul 19, 2005 - 11:11 am

Well, there might be an issue with the settings on yoru computer

Did you change any firewall settings lately?
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Jeremie Bell

michelled - Jul 19, 2005 - 11:19 am

No i hav e done nothign that is why it was weird that it just stopped letting me send messages. Where would i find firewall settings?

Jeremie - Jul 19, 2005 - 1:47 pm

Oh,

System Prefereences>Sharing

Tell me what you find
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Jeremie Bell

michelled - Jul 19, 2005 - 5:01 pm

Hi, thanks.
Well it looks like the firewal is on, then it says allow and has a list of things, nothing is checked..

Jeremie - Jul 19, 2005 - 5:16 pm

Ok, try turning it off

let me know if that works

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Jeremie Bell

michelled - Jul 19, 2005 - 6:33 pm

Hi,
unfortunetly i still get the same result. It wont send. The error message is mail could not be sent using the account..... a connection error has occured. error - 23016

Jeremie - Jul 19, 2005 - 9:26 pm

Ok

i think I may have found your solution

Leave your firewall off for now, well test that later

For now, I have made an RTF file with instructions on what to do to correct this error, if yo do no mind I would like to send you an email with the file attached. (I know we are solving an "email" problem, but do you have a way to check your email from another computer? or have a free online account like Hotmail?)

Let me know, if so then read below...

my email address is jeremiebell@macosx.com, please send me a confirmation email and my reply will contain the file

Thank you
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Jeremie Bell

michelled - Jul 20, 2005 - 9:49 am

What is a rtf file? can you not just paste the information into a message?

You can email the file to seashells81@hotmail.com.

Thank you for your help.

Jeremie - Jul 20, 2005 - 11:04 am

An RTF file is rich text format (it allows for text and images)

The reason I cannot paste it is because it has images to guide you through solving your problem

I am sorry if this was an inconvenience for you, please post any questions you have on the troubleshoter i gave you.
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Jeremie Bell

Jeremie - Jul 20, 2005 - 11:05 am

An RTF file is rich text format (it allows for text and images)

The reason I cannot paste it is because it has images to guide you through solving your problem

I am sorry if this was an inconvenience for you, please post any questions you have on the troubleshoter i gave you.
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Jeremie Bell

michelled - Jul 20, 2005 - 11:22 am

rtf file.. duhh what was i thinking. LOL.
I just recieved your email, i will review it and let you know it turns out. Thanksyou.

michelled - Jul 21, 2005 - 9:51 am

Hi,
I am still unable to send emails. I tried the account on another computer and it iwll send so it is for sure my computer not the name server for te outgoing mail. any other suggestions?

Jeremie - Jul 21, 2005 - 10:32 am

Its time to perform either an Archive and install (specialized OS X reinstall that saves all your stuff) or a full Office Reinstall,

I reccomend Archive and install because if there are ANY other problems it will prolly fix those too.

I have been trained to do either operation, the choice is yours

I hope this works for you ^__^
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Jeremie Bell

michelled - Jul 21, 2005 - 10:36 am

i have tried to set the mail up in the program called mail and i get the same error. So I do not think it is entourage itself anymore. Could it be something with my computer settings or internet connection? i have a cable modem.

Jeremie - Jul 21, 2005 - 11:45 am

Its the computer

tell ya what

before I have you reinstall the Operating System, go to your home folder and in Library youll see a folder called Caches, just move that folder to the trash, reboot the computer and tell me if it chnages anything

If not well move on to the reinstall
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Jeremie Bell

michelled - Jul 21, 2005 - 3:03 pm

hi, ive deleted all caches etc. still not working. so you thin reinstalling the operating system is the only solution? I am gonna switch to classic and se eif it works in there.
thanks

Jeremie - Jul 21, 2005 - 3:27 pm

Well actually it prolly isnt the only solution

BUT Michelle to be completely honest with you, its probably easiest. I know that sounds kinda wierd but it really is

Cheers
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Jeremie Bell

michelled - Jul 21, 2005 - 3:28 pm

ok thanks for all your help!!!

Jeremie - Jul 21, 2005 - 8:56 pm

Do you know how to do this?
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Jeremie Bell

michelled - Jul 23, 2005 - 10:50 am

yes I do thank you fro all your help.

Jeremie - Jul 23, 2005 - 11:45 am

Your quite welcome ^__^

Thank you for using Mac OS X.com

P.S. I shall close the ticket now
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Jeremie Bell